my engineer didn't show up

[kendimatteoross]

had an appointment set between 8am and 1pm. No one came.

Day 8 if being a virgin media customer. No service at all since joining.

what should I do?

[David_Bn]

Thanks for your post and a very warm welcome to you @kendimatteoross!

We're terribly sorry to hear of the engineer not showing up for the appointment

Check out the purple envelope in the top right corner for a private message from me

Kindest regards,

David_Bn 

[-tony-]

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@kendimatteoross wrote:

had an appointment set between 8am and 1pm. No one came.

Day 8 if being a virgin media customer. No service at all since joining.

what should I do?

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if it was not cancelled because of an area fault then you are due compensation of [afaik] £25 - not sure how you register for it - take it up with staff when you reply to the PM you are being sent

[carl_pearce]

Should be automatic:

https://www.virginmedia.com/help/automatic-compensation#appointment