on 03-08-2021 13:37
Hi, I'm annoyed with VM. I was passed from one person to another when i called earlier today. Spoke to 4 people in total !!!
On 9th July, I had booked an order for VM to installed BB, tv and phone. The install date is 9th August.
The sales lady said VM will contact Sky to put in a cease request for my landline and cancel the sky contract. I've had no update from VM or Sky. VM even sent me 2 texts saying they would contact me to provide an update but they never did !!
Can anyone at VM check the cease request and landline number port is in motion?
I do not want to be billed by Sky after 9th August.
on 03-08-2021 14:13
on 04-08-2021 11:27
on 04-08-2021 16:06
You are in a "cease and re-provide" process whereby it's the job of VM to inform Sky that the landline is being ported (and the phone and therefore the broadband will cease). Here's the official web page on this.
https://www.ofcom.org.uk/advice-for-businesses/switching/switching-landline
It is essential that you do not call Sky to cancel your contract as the porting cannot be done if you don't have the number.
on 04-08-2021 21:04
on 05-08-2021 12:04
@orange86 wrote:
Thanks Roj, I called the VM sales consultant who signed me up to VM a month ago. She said she sent a cease request to Sky on that day.
I called Sky and they had received a cease request of my sky services to port over to VM on 9th August
As has already been pointed out this will only be the landline, you will have to cancel the TV and broadband yourself
on 05-08-2021 13:42
Hi orange86
Thanks for posting.
I am sorry for the confusion here with this. The community have answered correctly, this would only port your landline over to us. I am not sure as never had an account with Sky myself, if that would also put a close request in for the other services automatically, I've heard different examples from people on both sides of the fence. If you have a landline only account with Sky, this of course will cancel the contract as the service number will be moved to us.
I'd advise speaking to them again and getting that confirmation that all your services (if you do indeed have them) are due for termination on the 9th August.
Let us know how your install goes or if you need further help.
Best,
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