moved to a new flat

[giacomoc]

I recently moved to a new apartment which comes with all the Virgin Media modem and Hub pre-installed. I tried to text connectme to 80011, an didn't worked. I tried the webchat and the customer service who insisted that my apartment is not connected to the virgin network, but all the equipment and cable are installed. What should I do? Why Virgin left their equipment and method to activate the router, but when you want to activate it, it not let you do it?

Thanks

[BumbleVMTech]

Hi, I have sent you a PM

Rich

[Christy_D]

Hi there,

Is the internet included with your rent or provided by your landlord?

May be a delay with the activation.

Thanks

Christy 

[giacomoc]

Hi Christy,

I just bought it the flat 1 week ago, it's brand new one.

Regards

Giacomo

[BumbleVMTech]

If its a brand new flat and your internet is included, your landlord should have let you know.  I have sent you a PM to get a little more information to help

Rich

[giacomoc]

Brand new apartment, different broadband company equipment installed.

On the virgin media leaflet says:'' WIFI is just a text away'', ''this is an exclusive offer for your new home, you won't be able to find it online''

So I 've just went for it, but looks likes is not that easy.