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move house

Jrtrevis
Joining in

‎29-08-2021 21:12 - edited ‎29-08-2021 21:13

Hello, I moved to a new house, I brought Virgin's equipment with me and I connected here to the new house, it shows that there is internet but it doesn't work, the wifi connects but doesn't work, how do I activate it? I called virgin and they say that you need to wait for the engineer but he probably will call her and ask to activate. Anybody know? thanks.

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japitts
Very Insightful Person
Very Insightful Person

on ‎29-08-2021 21:21

@Jrtrevis wrote:

it shows that there is internet but it doesn't work, the wifi connects but doesn't work, how do I activate it? I called virgin and they say that you need to wait for the engineer but he probably will call her and ask to activate. Anybody know? thanks.

Do wired connections work ok? That will identify whether the broadband is working or if this is a wireless issue.

When is your engineer appointment?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
Forum Team
Forum Team

on ‎01-09-2021 08:42

Hi Jrtrevis,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for any confusion regarding the set up of your new account.

 

I've been able to locate your account using your forum details and can see you've been able to speak with an agent who's explained the situation.

 

If you need anything else please let us know.

 

Alex_Rm

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