I've been a Virgin Media customer for may years now with no issues. Recently however I keep getting a totally frozen super hub 3.0, where internet connectivity goes down for both wired and wireless devices and where the hub will not even respond to any pings or let me in to the admin page to check it status.
The problem started after I was upgraded to 300MB internet speeds but at the same time I added a range of internet connected devices, including Sonos, Hive & Nest, etc... As such I do not know what is causing the issue.
I have had an engineer out who changed the original hub but I am still getting exactly the same issues with the new hub 3.0
Whilst I am getting some errors in my log, nothing is ever shown at the point at which it locks up. The more I stream music of Netflix however, the more frequent the lock ups seem to occur, so it seems to be something to do with the total throughput maybe??
the logs are included below but has anyone had anything similar or have any ideas on how to solve it?
Thanks in advance
DHCP RENEW sent - No response for IPv4;CM-MAC=18:35:d1:**:**:**;CMTS-MAC=00:01:5c:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:**:**:**;CMTS-MAC=00:01:5c:**:**:**;CM-QOS=1.1;CM-VER=3.0;
would assume tech would check levels but just in case start there
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
All stats are within spec, although I would expect 4 upstream channels at 64 QAM not 2 at 16 QAM. Possibility of noise problems on your circuit, phone customer services and see if they know of any area problems.
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
So i eventually got around to calling today after at least one if not two freezes on average a day and having raised the question about the number of upstream channels and the QAM, they did not believe this to be an issue. As I can't even pretend to know what this means, i'm at a bit of a loss what to do now but having been sent details on Wifi strength when the issue with the hub when it locks up affects all connections including ethernet and not just Wifi, I am not left with a warm fuzzy feeling he has done anything at all.
Does anyone else have any idea's or having experienced the same before can tell me how it was fixed?