is the metal connecter in the wall socket needed?

[SonarUK]

is the metal connector(filter?) thing inside the vm box needed? is this built into the quick start cable?

ive moved into a house that just has a cable and little end convertor (quick start cable pushes on).

my services are working but some downstream stats seem to be going high above 10's.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	379000000	8.1	38	256 qam	31
2	203000000	9.5	40	256 qam	9
3	211000000	9.3	40	256 qam	10
4	219000000	9	40	256 qam	11
5	227000000	8.5	40	256 qam	12
6	235000000	7.6	38	256 qam	13
7	243000000	6.5	38	256 qam	14
8	251000000	6.5	38	256 qam	15
9	259000000	7.1	38	256 qam	16
10	267000000	8	38	256 qam	17
11	275000000	8.4	40	256 qam	18
12	283000000	8.8	40	256 qam	19
13	291000000	9.1	40	256 qam	20
14	299000000	9.4	40	256 qam	21
15	307000000	9.4	40	256 qam	22
16	315000000	9.5	40	256 qam	23
17	323000000	9.8	40	256 qam	24
18	331000000	10.1	40	256 qam	25
19	339000000	10.4	40	256 qam	26
20	347000000	10.1	40	256 qam	27
21	355000000	9.5	40	256 qam	28
22	363000000	8.8	40	256 qam	29
23	371000000	8.5	40	256 qam	30
24	387000000	7.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	127	0
2	Locked	40.3	93	0
3	Locked	40.9	66	0
4	Locked	40.9	112	0
5	Locked	40.9	93	0
6	Locked	38.9	77	0
7	Locked	38.9	199	0
8	Locked	38.9	227	0
9	Locked	38.9	112	0
10	Locked	38.9	112	0
11	Locked	40.3	141	0
12	Locked	40.3	60	0
13	Locked	40.3	58	0
14	Locked	40.3	94	0
15	Locked	40.9	87	0
16	Locked	40.3	89	0
17	Locked	40.3	82	0
18	Locked	40.3	123	0
19	Locked	40.3	72	0
20	Locked	40.3	64	0
21	Locked	40.3	128	0
22	Locked	40.3	178	0
23	Locked	40.3	82	0
24	Locked	40.3	120	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	38	5120	64 qam	5
2	25800000	38	5120	64 qam	6
3	39400000	38	5120	64 qam	4
4	46200000	39.5	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	8	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	2	0

[carl_pearce]

What value does the filter have on it?

What's the exact name on the side of it?

[goslow]

---

@SonarUK wrote:

is the metal connector(filter?) thing inside the vm box needed? is this built into the quick start cable?

ive moved into a house that just has a cable and little end convertor (quick start cable pushes on).

my services are working but some downstream stats seem to be going high above 10's.

---

Are you referring to an isolator (which would be fitted into the old wall boxes) or an attenuator (the add-on inline part to reduce signal levels)?

Old wall boxes had a metal isolator box fitted into them. I believe the new connection cables have the isolator already joined into the cable (a visible larger section part way along the cable). Your downstream levels look like they are near (or at) VM's upper limit (+10db ?)

[Tudor]

Yep, some of those downstream channels are too high, you probably need a technicians visit to rectify.

Check with Area faults on  www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150 The phone goes down to post code level.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[SonarUK]

thank you for the reply s.

yes its the little plastic box they put inside the house with the cable connection point.

there is no attenuator its only the quick start cable from wall to the tv box and hub that was bought from the previous house.

ill be back in the new year to see if vm will send out a tech and bring the power levels down a bit.

[Ashleigh_C]

Hi there @SonarUK

Thanks so much for your post and I am so sorry to hear you are facing this issue with your services! 

I have checked your account an it does appear that an engineer will be required to look into this for you. 

I will send you a PM now so we can get some details and arrange this.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Ashleigh_C]

Thank you very much for connecting with me via the PM and I'm glad that we now have an engineer booked! 

Please do let us know here how things are looking after the appointment!

Thank you. 

[SonarUK]

Thanks Ashleigh.

Engineer came and replaced the self install cable with the thicker cable, filter and splitter for the tv.

My new hub stats are now well in range and not sky rocketing to above +10.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 1.5 40 256 qam 25
2 203000000 1 40 256 qam 9
3 211000000 0.7 40 256 qam 10
4 219000000 0.5 40 256 qam 11
5 227000000 0 40 256 qam 12
6 235000000 -0.7 38 256 qam 13
7 243000000 -2 38 256 qam 14
8 251000000 -2.4 38 256 qam 15
9 259000000 -1.5 38 256 qam 16
10 267000000 -0.7 38 256 qam 17
11 275000000 -0.2 38 256 qam 18
12 283000000 0.2 40 256 qam 19
13 291000000 0.5 40 256 qam 20
14 299000000 0.9 40 256 qam 21
15 307000000 0.9 40 256 qam 22
16 315000000 1 40 256 qam 23
17 323000000 1.4 40 256 qam 24
18 339000000 1.7 38 256 qam 26
19 347000000 2 38 256 qam 27
20 355000000 1.5 38 256 qam 28
21 363000000 0.4 38 256 qam 29
22 371000000 0 38 256 qam 30
23 379000000 -0.2 38 256 qam 31
24 387000000 -0.7 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 6 0
2 Locked 40.3 5 0
3 Locked 40.3 4 0
4 Locked 40.3 5 0
5 Locked 40.3 4 0
6 Locked 38.9 11 0
7 Locked 38.9 0 0
8 Locked 38.6 0 0
9 Locked 38.6 5 0
10 Locked 38.9 10 0
11 Locked 38.9 5 0
12 Locked 40.3 4 0
13 Locked 40.3 5 0
14 Locked 40.3 4 0
15 Locked 40.3 5 0
16 Locked 40.9 6 0
17 Locked 40.3 5 0
18 Locked 38.9 5 0
19 Locked 38.9 5 0
20 Locked 38.9 6 0
21 Locked 38.9 0 0
22 Locked 38.9 6 0
23 Locked 38.9 5 0
24 Locked 40.9 7 0

[Lee_R]

Hi @SonarUK thanks for getting back to us.

Based on your last post, it appears that your issue has been resolved.  Can you confirm this is so?

Regards

Lee_R

[SonarUK]

Hi lee

Thanks for the reply.

Everything seems to be working as should be.

-

One thing i have noticed though with my account, when i login to the main website the "my package" area does not show everything within my contract.