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chippy1
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internet disconnects randomly

Hi hope someone can help i am using the hub3 it randomly disconnects day or night and my wifi speed is about 3mbps on a 200mbps connection.

i have made a graph to see if you spot any problems with my connection 

 

Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

12987500003.538.6256 qam21
23227500003.738.9256 qam24
33147500003.438.9256 qam23
43067500003.438.6256 qam22
52907500003.538.6256 qam20
62827500003.438.9256 qam19
72667500003.538.9256 qam17
82507500003.538.6256 qam15
92427500003.538.6256 qam14
102347500003.738.9256 qam13
112267500003.938.6256 qam12
12218750000438.9256 qam11
132027500004.538.9256 qam9
141867500005.138.9256 qam7
15170750000638.6256 qam5
161627500006.438.9256 qam4
171547500006.838.9256 qam3
18146750000738.6256 qam2
191387500007.540.3256 qam1
202747500003.538.6256 qam18
212587500003.438.6256 qam16
222107500004.338.6256 qam10
23194750000538.9256 qam8
241787500005.540.3256 qam6

 

Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

4432600000ATDMA37.864 qam64000005120
4339400000ATDMA37.864 qam64000005120

 

Screenshot-2018-3-10 https www thinkbroadband com.png

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Superuser
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Re: internet disconnects randomly

Your BQM was showing your IP address, post it again with it obscured.

Power levels are all fine and the BQM didn't show any packet loss so no disconnections from the network during that period.

Could purely be a wireless issue. Try a wired connection and see how you go on with that. If it is just wireless then there are a few things you can do to try and improve it.

Dave

Dave

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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chippy1
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Re: internet disconnects randomly

 here is my graph IP removed, can you check it please

 

Untitled.jpgHere is my graph IP removed. could you check it please

 

c352c8ffcbf8e2c55b53f6b042e02a0b767b940c-11-03-2018.jpg

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Superuser
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Re: internet disconnects randomly

Something not right there. Does it show anything here ?

https://my.virginmedia.com/faults/service-status

Phone them (leave it till tomorrow, less chance of getting off shore) and see what they say.

The forum staff take about a week to reply so I'm sure they'll look in to it for you when they get to you.

Dave  

Dave

"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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chippy1
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Re: internet disconnects randomly

Thanks for reply Dave i will monitor the graph for one more week if its still the same i will call them up.

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