i want to join virgin

[Matthew2022]

I registered interest with virgin media broad band about a month ago I've had a few emails since saying virgin will be coming to my area in the next months today I got an email saying virgin will be switched on in my area in a few days i don't understand this as i thought they had to dig to lay wires down I've seen no digging so I'm confused on when they say they are switching it on in next few days can someone help to inform me what is going on id love to join as virgin offer faster speeds?.

[jbrennand]

Wait here for a VM person to comment.

Its possible that all the digging cable laying was done ages ago, and they are just connecting everything up at their end.

But does your (and other) property have a white/brown "omnibox" fitted on the outside wall with a co-ax cable feeding into it from the ground ?

[Matthew2022]

No box on on the wall I'm so confused 

[jbrennand]

Try the Pre-installation and delivery team on.. 0800 052 1734. See if they have any idea ?

[Natalie_L]

Hi Matthew2022, 

Welcome to the Community and thank you for posting. 

We are really happy to hear you would like to join us as we would love to have you and it sounds like things are moving in the right direction. 

With the email you have received, at the bottom it should advise that we will be in contact via email with more information shortly. With this being the case, our team will contact you directly with further details as soon as possible. 

Thank you,