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Timwilky
Superfast
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how long for VVIP to be fully implemented?

I am a current customer, paying an extra £7/month on VVIP would get me Sky Movies/Sport and an unlimited data sim. So a no brainer as it will save me my current phone contract.

Took ages to get through yesterday morning and eventually everything sorted. Emails confirming sim is on its way. Sky Sports/movies came on in about an hour. But where is my 500Mb download?

I must have rebooted 20 times yesterday/today and I am still on 350Mb.

 

Config shows :-

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
k;fg87dsfd;kfoA,.iyewrkldJKDHSU



Primary Downstream Service Flow

SFID13033
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID13032
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

How long for someone to tweek the config?

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spikey673
Superfast
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Message 2 of 6
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Re: how long for VVIP to be fully implemented?

Try running a test on your connection, sometimes that pushes the config... top right of this page “check service status” then “run test”

IF i have helped you, please give me kudos / mark me as helpful, thanks
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Timwilky
Superfast
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Re: how long for VVIP to be fully implemented?

nice idea, but unfortunately it didn't work. 3 days since the upgrade. Sim arrived in the post today. But still stuck on 350Mb. I am loathe to spend half a day waiting for India to pick up the phone and tell me everything is good and I need to switch to router mode and install a windows PC.

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Forum Team
Forum Team
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Re: how long for VVIP to be fully implemented?

Hi Timwilky.

 

Thank you for reaching out to us in our community.

 

I am sorry to hear you still aren't getting your new speeds.

 

I would like to invite you into a private chat so I can make sure everything is OK on your account and run some tests, I will send you an invite shortly, please click on the purple envelope.

 

Many thanks

 

Paul.

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Timwilky
Superfast
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Message 5 of 6
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Re: how long for VVIP to be fully implemented?

Thank you for resolving this Paul. Now 8262094606

 

For the benefit of the community, the order had not been fully processed, hence not getting the speed boost.

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Forum Team
Forum Team
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Re: how long for VVIP to be fully implemented?

Hi Tim,

 

Thank you for coming back to me Via the community.

 

I am happy to see that your new speed is now up and running.

 

Kind regards

 

Paul.

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