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connector cable for hub 5

ventura83
On our wavelength

upgraded my hub today and realised i never had a connector cable for the coax and was wondering would i be able to request one here?

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BenMcr
Very Insightful Person
Very Insightful Person

@ventura83 wrote:

any VM mods around? this link references a fly lead?  but this is what is missing from my hub:  https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/V6-Box-Cable-Adaptor-IEC-or-Fly-Lead/...


That's for Virgin TV V6 and 360 only as those boxes have a different cable connection to Hubs and older TV boxes.

All Hubs have the same coax connection type. No new coax cable is required if you're swapping an existing Hub for a new one.

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I work for Virgin Media - but all opinions posted here are my own

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BenMcr
Very Insightful Person
Very Insightful Person
The Hub 5 should go on the same coax connection as your previous Hub, you shouldn't need a different cable.
**********************************
I work for Virgin Media - but all opinions posted here are my own

ventura83
On our wavelength

i was requesting a connector cable for more stability

Adduxi
Very Insightful Person
Very Insightful Person

What connector cable?  It's all the same co-ax cable as the other Hubs?  Are you referring to the isolator cable from the Quickstart kit?

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ventura83
On our wavelength

any VM mods around? this link references a fly lead?  but this is what is missing from my hub:  https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/V6-Box-Cable-Adaptor-IEC-or-Fly-Lead/...

BenMcr
Very Insightful Person
Very Insightful Person

@ventura83 wrote:

any VM mods around? this link references a fly lead?  but this is what is missing from my hub:  https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/V6-Box-Cable-Adaptor-IEC-or-Fly-Lead/...


That's for Virgin TV V6 and 360 only as those boxes have a different cable connection to Hubs and older TV boxes.

All Hubs have the same coax connection type. No new coax cable is required if you're swapping an existing Hub for a new one.

**********************************
I work for Virgin Media - but all opinions posted here are my own

ventura83
On our wavelength

thanks, i thought i was missing something to stabilize the cable due to occasionally getting a low signal strength due to the router being knocked.

Hi ventura83

Thanks for posting and thanks also to the community for confirming about the cabling. Sorry to hear about any signal issues. Nothing is showing from a system check that I've done here, all levels are in spec and no outages. 

Can you post your Hub status and logs? How to do this;

• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a Broadband Quality Monitor. This will monitor the state of your connection and record any network dropouts etc 
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂

Best,

John_GS
Forum Team


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