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tbones147
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connection problems resurfacing again

Hi, Can someone look at my connection please, it's driving me nuts again. For the last 2 weeks it's intermittently losing connection ( Wired & Wireless obviously) for anywhere to 30 seconds to 5 minutes.

When this happens I check the router status page and the power levels are -12.0 etc like in this pic.

This can last all day some days. I've tried rebooting the router/pc/ and it makes no difference. There are no attenuators attached to the line, all connections are good finger tight. Please can something be done.

 

I've been with you for years, but if this continues I will be forced to move elsewhere. I pay a lot of money just for the broadband service, and expect it to be better than this. Stop keep giving faster speeds, prefer reliability.

 

Regrds

 

Tony

 

vm.JPGLow power levels cause trouble with my internet connection

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tbones147
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Re: connection problems resurfacing again

And then within minutes it's ok again. This is what keeps happening the last 2 weeks.. And since this post, gone again. Jesus christ.

vm1.JPGok for about 2 minutes then went bad again

 

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jbrennand
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Re: connection problems resurfacing again

All you can do is to check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.
If thats ok you will need a VM tech visit call it in when its down.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Roger_Gooner
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Re: connection problems resurfacing again

The problem's been ongoing for nearly two weeks so a technician should be called out now.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: connection problems resurfacing again

Hi tbones147,

 

Thank you for your post. I'm sorry to hear this. 

 

How has the connection been since your post?

 

^Martin

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tbones147
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Re: connection problems resurfacing again

Hi,

Yesterday and today it has been stable.With figures like this.

 

vm2.JPG

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Message 7 of 28
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Re: connection problems resurfacing again

Glad to hear things have been more stable now.

 

I'm not able to see the image, are you able to try posting again?

 

Thanks


Melissa

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tbones147
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Message 8 of 28
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Re: connection problems resurfacing again

2 days of it being fine and it's gone bad again.

 

vm3.JPGgone bad again

 

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Message 9 of 28
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Re: connection problems resurfacing again

Hi tbones147,

 

We are sorry to hear this and our apologies for the delay. Have there been any changes since your post at all? 

 

Many thanks,

 

Louis

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tbones147
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Message 10 of 28
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Re: connection problems resurfacing again

Fine for 4 or 5 days then back to being ropey again.

 

vm4.JPGInternet hangs, dropouts etc etc.

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