on 01-02-2023 16:11
Want to set up my hub to a stronger security. However, when i enter the password shown on the bottom of the Hub, it shown it's a wrong password. why?
Answered! Go to Answer
on 01-02-2023 16:22
There are two passwords. One for WiFi and one for the admin console. Just in case you are trying the wrong one?
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on 01-02-2023 16:22
There are two passwords. One for WiFi and one for the admin console. Just in case you are trying the wrong one?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-02-2023 20:46
I picked the lower one but still not working…
on 02-02-2023 13:51
@LC1485 wrote: ………I picked the lower one but still not working…
Was it an 8 digit numeric?
on 02-02-2023 14:00
If this is to prevent the quite misleading messages from an iPhone just set the WiFi Security as follow :
on 04-02-2023 14:51
Hi LC1485, thanks for the message and welcome to the forums.
I am sorry to hear that you are having issues with the service and this is not the experience which we want you to have.
Can you confirm if it was the 8 digit number?
Have you now managed to log into the hub since posting?
Chris
on 21-02-2023 15:44
Yes, it’s 8 digit number & still can’t go into hub…
on 21-02-2023 16:25
There is a chance that your hub wasn't brand new and was 'recycled' from another customer who has left or upgraded and VM neglected to factory reset it before you got it. If that is the case then I would suggest that your best option is to factory reset it yourself, stick a bent paper clip into the reset hole on the back, you should 'feel' the button depress and hold it in for a good 60 second. Allow the hub to restart itself and the default on the base sticker should then work.
on 23-02-2023 16:34
Hi LC1485,
Thanks for coming back to us on this one and confirming this for us.
The next step is to do what jem101 has mentioned in their post. A timed PIN hole reset on the hub will revert the details to what is on the sticker.
If you have any further issues though we may need to look at other options for you.
Please pop back and let us know if you're able to log in to the hub after the reset.
Many thanks,
on 30-04-2023 10:00
Same issue here. We have had no internet since Friday, green flashing internet connection. Tried rebooting & factory reset. Called VM, engineer booked for Tuesday. This morning the internet is back & the router seems ok. Tried to login using the 10 digit number and get the message password is incorrect. Should I keep the engineer visit even though the internet is working?