on 18-03-2023 21:37
or do I have to phone it in?
(i would rather not as i expect wait times are horrendous with everyone phoning about the daylight robbery price hike)
on 18-03-2023 21:41
There is a dedicated reporting number for street equipment.
0330 333 0444 (Standard landline rate).
The service is automated, & any faults reported should be seen to in 2 working days.
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on 18-03-2023 23:45
You cn also report the damage and include a photo on the following page
https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/
Also you can fill in an online form
https://www.virginmedia.com/help/reportingdamage