cancel
Showing results for 
Search instead for 
Did you mean: 

can i report a broken virgin cabinet door on here?

Steve_Day
Tuning in

or do I have to phone it in?

(i would rather not as i expect wait times are horrendous with everyone phoning about the daylight robbery price hike)

 

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

There is a dedicated reporting number for street equipment.

0330 333 0444 (Standard landline rate).

The service is automated, & any faults reported should be seen to in 2 working days.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

newapollo
Very Insightful Person
Very Insightful Person

You cn also report the damage and include a photo on the following page

https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ 

Also you can fill in an online form

https://www.virginmedia.com/help/reportingdamage 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali