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patrickk
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Message 11 of 60
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Re: broadband speed problems

thank you Emma as requested pm has been sent toy you with the details asked.

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Forum Team (Retired) Emma_E
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Message 12 of 60
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Re: broadband speed problems

Hi patrickk, 

 

Many thanks for getting back to me, I have booked you in, take a look at the Pm and let me know if you need me to change anything. 

 

Take care. 

 

Emma


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patrickk
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Message 13 of 60
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Re: broadband speed problems

thank you Emma that date is ok with me and thank you for sorting this out for me!.

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Forum Team (Retired) Emma_E
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Message 14 of 60
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Re: broadband speed problems

Hi patrickk, 

 

Thanks for getting back to me glad to see that Smiley Happy

 

If you need any further help after the engineer visit let us know and we will be happy to take a look for you. 

 

All the best

 

Emma


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patrickk
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Re: broadband speed problems

Hi Emma. I had the engineer you had booked me come out on friday 24 aug to check my connection apart from changing the connection on the white coaxial cable the comes into my flat my connection was showing fine apart from the speed drops and some pre RS and post RS errors showing up as too high.

he called back today to ask how my connection was going and i said that i was still getting speed drops at various time and that the pre and post RS errors were still high. 

he said he will pass it onto the network team to check the green cabinet over the road from me to have it checked over in the next week or so to see if there are any problems with it.

thank you for sorting this out for me. 

regards 

patrick

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patrickk
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Message 16 of 60
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Re: broadband speed problems

Hi emma is there any news if a network engineer checked out the green box on my street  as the home visit engineer said he would get onto them. As i'm still having a lot of problems with my speed dropping below less than 10Mb at times and still variable from 10Mb upwards and Rarely making it unto the 200Mb package that I am on. I've reset my superhub 3 again this morning but it dose'nt make any difference. ill keep and eye on the pre and post error levels as the alway creeping up and will post them up later when i get back home. any more help would be appreciated.

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patrickk
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Re: broadband speed problems

as promised earlier here are my router stats.

downstream

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID12990000006.940256 qam2123230000006.540256 qam2433150000006.940256 qam2343070000006.640256 qam2252910000005.640256 qam2062830000006.140256 qam1972750000005.840256 qam1882670000006.540256 qam1792590000005.138256 qam16102510000005.940256 qam15112430000005.640256 qam14122350000005.840256 qam13132270000005.838256 qam1214219000000740256 qam11152110000006.940256 qam10162030000006.140256 qam9171950000004.338256 qam8181870000006.538256 qam71917900000010.838256 qam6201710000006.338256 qam5211630000004.338256 qam4221550000004.138256 qam323147000000837256 qam22413900000010.838256 qam1

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.9323911372Locked40.3337833323Locked40.9311547164Locked40.3317026585Locked40.3279525126Locked40.3323825937Locked40.9266124998Locked40.3277337159Locked38.62808308810Locked40.32586435211Locked40.31203815222502512Locked40.92884159252013Locked38.94856249114Locked40.32253502115Locked40.32275209716Locked40.96061410617Locked38.98185438318Locked38.617189948719Locked38.921313009209902120Locked38.9276956336321Locked38.69066055551622Locked38.618306942215817923Locked37.619731297438362924Locked38.61785948237428

upstream

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID13940000040512016 qam222580000040512016 qam433260000040512016 qam344620000040512016 qam1

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000040512016 qam2
22580000040512016 qam4
33260000040512016 qam3
44620000040512016 qam1

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

sorry about the formatting

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Forum Team (Retired) Samantha_L
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Message 18 of 60
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Re: broadband speed problems

Hi patrickk,

 

Thanks for posting back here after the engineer appointment.

 

With the engineer going to the network they normally do this on the day and fix the issue at that time. We don't get to see that information unfortunately.

 

If you are still getting high RS errors, can you post an up to date router information please for us to check over?

 

Speak soon
Sam


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patrickk
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Re: broadband speed problems

Hi Samantha. as requested my latest router logs.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000005.840256 qam21
2323000000640256 qam24
33150000006.540256 qam23
43070000006.440256 qam22
52910000005.940256 qam20
62830000006.340256 qam19
72750000004.538256 qam18
82670000005.540256 qam17
9259000000640256 qam16
10251000000640256 qam15
112430000005.640256 qam14
122350000005.940256 qam13
132270000005.938256 qam12
14219000000740256 qam11
152110000006.540256 qam10
162030000005.438256 qam9
171950000003.538256 qam8
181870000008.537256 qam7
1917900000010.937256 qam6
201710000005.638256 qam5
211630000003.738256 qam4
221550000003.438256 qam3
2314700000011.535256 qam2
2413900000010.637256 qam1

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31090514935
2Locked40.3946216660
3Locked40.9968515706
4Locked40.31038217632
5Locked40.31087116210
6Locked40.91214718800
7Locked38.91905326665
8Locked40.31170117830
9Locked40.9881291536252
10Locked40.3388088118424
11Locked40.394715117516
12Locked40.31159216574
13Locked38.9951317236
14Locked40.31397317856
15Locked40.31764425285
16Locked38.914634839166
17Locked38.916834251309
18Locked37.6117194069675319
19Locked37.6202473221794323
20Locked38.9176557644279
21Locked38.6288534621437643
22Locked38.6725959286087988
23Locked35.59761375866985353
24Locked37.35394231822330394

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000040512016 qam2
22580000040512016 qam4
33260000040512016 qam3
44620000040.3512016 qam1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0040
3ATDMA0080
4ATDMA0010

 

as you can see can see my pre and post rs levels are still high

regards

patrick.

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Forum Team (Retired) Samantha_L
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Message 20 of 60
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Re: broadband speed problems

Hiya Patrick,

 

I appreciate you getting back to me and posting the router information.

 

You are right the RS levels are high and also the some of the power levels as well. Even when I checked your connection now the power levels are within range, so something it not right.

 

The next step would be to book a Principle Technician to take a look at this. I appreciate you have already had visits, but I would like to get this resolved for you.

 

I've sent a PM (purple envelope icon, right corner) to get this arranged.

 

Regards

Sam


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