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patrickk
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Message 41 of 60
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Re: broadband speed problems

Hi Ralph thank you for the update. I will keep and eye on it for you and will provide the dates and times of the speed drops when they occur.

regards Patrick 

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patrickk
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Message 42 of 60
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Re: broadband speed problems

Hi Ralph here is a list of times and dates you requested when the speed drops occur.

Date

Download

DownloadBytes

Upload

UploadBytes

Latency

ServerName

2018-10-24 17:00

79859

140512472

5833

6395443

7

Nottingham

2018-10-24 09:55

40687

72123680

11931

10624577

7

Nottingham

2018-10-22 19:34

37834

68898736

11308

5089286

8

Nottingham

2018-10-22 19:26

42840

58177744

11331

6478495

6

Nottingham

2018-10-21 16:37

28603

37903096

11304

20625607

10

Nottingham

2018-10-21 01:38

46517

53677608

9414

6237699

7

Nottingham

2018-10-20 10:43

46178

46509760

11818

9065241

7

Nottingham

2018-10-20 10:37

45782

53945240

11813

10378334

7

Nottingham

2018-10-20 10:37

46018

38463224

11748

5313369

7

Nottingham

2018-10-20 10:36

8588

15442920

11362

6285395

7

Nottingham

2018-10-20 00:07

28837

40271776

11972

9533433

7

Nottingham

2018-10-18 21:48

40208

57143872

10409

5646326

6

Nottingham

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Forum Team (Retired) Nat_J
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Message 43 of 60
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Re: broadband speed problems

Thanks for updating patrickk,

 

I'm really sorry for all of the trouble experienced.

 

I've located your details and I'd like to arrange for a technician to visit and investigate further.

 

I've sent you a private message so that we can chat some more.

 

Speak soon,

 

Nat_J


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patrickk
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Message 44 of 60
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Re: broadband speed problems

Hi Nat Ive replied to your PMs
Patrick
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Forum Team (Retired) Nat_J
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Message 45 of 60
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Re: broadband speed problems

Many thanks, patrickk,

 

Speak to you in a bit. Smiley Happy

 

Nat_J


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patrickk
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Message 46 of 60
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Re: broadband speed problems

Hi Nat  the engineer came out today and there was some loose connections the and worn parts the previous engineers had missed apparently so he sorted them out and hopefully its all sorted this time.

regards Patrickk 

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Forum Team (Retired) Heather_J
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Message 47 of 60
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Re: broadband speed problems

Hi Patrickk, 

Thanks for letting us know Smiley Happy

Fingers crossed this has now done the trick. 

You know where we are if you need our help with anything else. 

Take care. 

Heather_J

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patrickk
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Message 48 of 60
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Re: broadband speed problems

thank you Heather and too the other guys that have helped. all seems stable again now so looks as though its all sorted

regards Patrick

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Forum Team (Retired) Heather_J
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Message 49 of 60
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Re: broadband speed problems

You're more than welcome patrickk Smiley Happy

We're happy to help!

Take care. 

Heather_J

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patrickk
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Message 50 of 60
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Re: broadband speed problems

Sigh hello guys me again. well a week after the last engineer came out things was running smoothly with all speed tests showing over 200Mbs til Saturday/sunday and the random speed drops have started occurring again. just when I thought it was beat. 

Date

Download

DownloadBytes

Upload

UploadBytes

Latency

2018-11-13 15:51

9825

14016391

11925

13375741

6

2018-11-13 15:50

11275

9755176

11869

5955121

7

2018-11-13 12:28

40722

56192536

11806

5338737

7

2018-11-13 12:21

9675

11355216

11867

9802422

7

2018-11-13 12:21

9246

7410864

11969

8651472

7

2018-11-13 11:03

211430

218012328

11915

6258095

6

2018-11-12 21:26

218858

254394776

11956

6288545

7

2018-11-12 11:03

219122

241303408

12106

9473316

7

2018-11-11 22:56

217735

239811968

11742

5476729

7

2018-11-11 20:59

219221

244153072

11997

5399459

7

2018-11-11 20:56

36824

53988680

11736

6282558

6

2018-11-11 20:51

31141

56047984

11914

8326332

7

2018-11-11 20:45

38833

54967528

11583

13082825

7

2018-11-11 20:45

29224

42204856

11844

9977275

7

2018-11-11 19:43

218156

240292704

11872

6094855

7

2018-11-11 10:13

219361

236611888

11836

11082035

6

2018-11-11 09:47

37078

63552968

11960

9493935

7

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