Virgin Media Community

[patrickk]

Latest router stats.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	2.9	40	256 qam	21
2	323000000	2.9	40	256 qam	24
3	315000000	3	40	256 qam	23
4	307000000	3.4	40	256 qam	22
5	291000000	2.5	40	256 qam	20
6	283000000	2.7	40	256 qam	19
7	275000000	3.4	40	256 qam	18
8	267000000	2	38	256 qam	17
9	259000000	1	38	256 qam	16
10	251000000	2	40	256 qam	15
11	243000000	2	40	256 qam	14
12	235000000	2.2	40	256 qam	13
13	227000000	2.4	40	256 qam	12
14	219000000	2.7	40	256 qam	11
15	211000000	3	40	256 qam	10
16	203000000	2.2	40	256 qam	9
17	195000000	0.7	38	256 qam	8
18	187000000	1.9	38	256 qam	7
19	179000000	7.6	38	256 qam	6
20	171000000	2	37	256 qam	5
21	163000000	0.2	37	256 qam	4
22	155000000	-0.4	36	256 qam	3
23	147000000	3.7	35	256 qam	2
24	139000000	9.5	36	256 qam	1

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	5821	396
2	Locked	40.9	4779	559
3	Locked	40.3	5046	584
4	Locked	40.3	5560	619
5	Locked	40.3	4474	390
6	Locked	40.3	4134	482
7	Locked	40.3	12879	5766
8	Locked	38.6	17801	23421
9	Locked	38.9	4745	4022
10	Locked	40.9	22808	626
11	Locked	40.3	31656	907
12	Locked	40.3	10473	1178
13	Locked	40.9	3112	705
14	Locked	40.3	3019	1661
15	Locked	40.3	3653	615
16	Locked	40.3	212414	4888
17	Locked	38.6	2161665	53735
18	Locked	38.9	17032969	727927
19	Locked	38.6	60468696	28367860
20	Locked	37.6	3032330	8531
21	Locked	37.6	34075230	1140643
22	Locked	37.3	222513882	6191040
23	Locked	35	191660826	70170438
24	Locked	36.3	16347214	1528631

[patrickk]

and.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	44.3	5120	16 qam	1
2	25800000	44.3	5120	16 qam	4
3	32600000	44.3	5120	16 qam	3
4	39400000	44.3	5120	16 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0

router logs if helpful

Network Log

Time Priority Description

2018-11-13 13:44:36.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:45:48.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:50:59.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:51:58.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:53:32.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:54:15.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:15:44.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:15:48.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:15:51.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:19:52.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:22:47.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:22:55.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:24:56.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:25:03.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:26:24.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:49:58.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:50:29.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:50:36.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:56:03.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:56:08.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ralph_R]

Hi patrickk

Sorry to see that problems have resurfaced, looking at your connection it looks like this may be due to a wider area fault, with intermittent low SNR on your cable.

This has been flagged to to networks for further investigation, if you bump us back here in a day or two we'll check for any news or updates.

Kind rgds

[patrickk]

Hi Ralph any news or updates on the wider area fault, with intermittent low SNR on my cable line please?

regards  Patrick

[Ralph_R]

Hi Patrick,

Looks like this was resolved on the 22/11, SNR currently looks in good shape along with the rest of your circuit stats and Hub levels.

How have the speeds been looking over the past few days?

Cheers

[patrickk]

Hi Ralph apart from just two speedtest results from 24/11 at 60Mb down around 10-10:15pm its been stable at the usual speed at over 200Mbs since then. Glad to hear the problem was resolved!. Thank you to you and the other guys for dealing with this and sorting it out.

regards Patrick

[Heather_J]

Thanks for the update Patrick

You know where we are if you need help with anything else. 

Take care. 

[patrickk]

sorry to resurrect my old thread but the random speed drops have returned again :-( it seems to have been consistently above 200Mbps up un til January the 6th then the random drops started again since then. thank you for any help and happy new year!.

Date	Download	DownloadBytes	Upload	UploadBytes	Latency	ServerName	InternalIp	ExternalIp
2019-01-10 16:44	46066	42491808	11909	8943178	6	Nottingham	192.168.0.10	*
2019-01-10 16:40	46293	44950264	11773	6062266	6	Nottingham	192.168.0.10	*
2019-01-10 16:39	46037	44048160	11936	5995835	7	Nottingham	192.168.0.10	*

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[patrickk]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	251000000	1.5	38	256 qam	15
2	323000000	1.4	38	256 qam	24
3	315000000	2.2	38	256 qam	23
4	307000000	2.9	40	256 qam	22
5	291000000	2.2	40	256 qam	20
6	283000000	2.5	40	256 qam	19
7	275000000	2.9	40	256 qam	18
8	267000000	2	38	256 qam	17
9	243000000	1.5	38	256 qam	14
10	235000000	1.9	40	256 qam	13
11	227000000	2.2	38	256 qam	12
12	219000000	3.2	38	256 qam	11
13	211000000	3.2	38	256 qam	10
14	203000000	2.5	38	256 qam	9
15	299000000	2.5	38	256 qam	21
16	259000000	2	38	256 qam	16
17	195000000	1.2	38	256 qam	8
18	187000000	1	38	256 qam	7
19	179000000	6.5	38	256 qam	6
20	171000000	3.7	38	256 qam	5
21	163000000	0.4	37	256 qam	4
22	155000000	-1.4	37	256 qam	3
23	147000000	1	36	256 qam	2
24	139000000	16	6	256 qam	1

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	16260	7971
2	Locked	38.6	14415	10319
3	Locked	38.9	13190	10710
4	Locked	40.3	12568	10825
5	Locked	40.3	18459	11631
6	Locked	40.3	12250	10130
7	Locked	40.3	9188	12452
8	Locked	38.9	14054	9579
9	Locked	38.9	11104	10252
10	Locked	40.9	9622	12148
11	Locked	38.9	9144	10991
12	Locked	38.9	8438	10565
13	Locked	38.9	8990	9284
14	Locked	38.9	23531	13613
15	Locked	38.9	13254	11482
16	Locked	38.9	18647	18778
17	Locked	38.6	599810	16226
18	Locked	38.6	9205277	471136
19	Locked	38.6	134065881	15925717
20	Locked	38.6	57971257	165944
21	Locked	37.3	104036586	1935107
22	Locked	37.6	135785532	13797827
23	Locked	36.6	306357486	74781162
24	Locked	12.4	58508059	4883935

[patrickk]

Network Log Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	44	5120	16 qam	3
2	25800000	44	5120	16 qam	4
3	39400000	44	5120	16 qam	2
4	46200000	44	5120	16 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

Time Priority Description

2019-01-10 12:42:01.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:42:10.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:52:34.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:52:51.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:54:53.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:55:08.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:58:21.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:58:55.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:59:55.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:59:56.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:00:03.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:01:13.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:01:21.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:04:29.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:41:47.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:43:50.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:44:03.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 14:05:37.00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 15:51:17.00	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 16:24:07.00	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;