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patrickk
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Re: broadband speed problems

Latest router stats.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000002.940256 qam21
23230000002.940256 qam24
3315000000340256 qam23
43070000003.440256 qam22
52910000002.540256 qam20
62830000002.740256 qam19
72750000003.440256 qam18
8267000000238256 qam17
9259000000138256 qam16
10251000000240256 qam15
11243000000240256 qam14
122350000002.240256 qam13
132270000002.440256 qam12
142190000002.740256 qam11
15211000000340256 qam10
162030000002.240256 qam9
171950000000.738256 qam8
181870000001.938256 qam7
191790000007.638256 qam6
20171000000237256 qam5
211630000000.237256 qam4
22155000000-0.436256 qam3
231470000003.735256 qam2
241390000009.536256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.95821396
2Locked40.94779559
3Locked40.35046584
4Locked40.35560619
5Locked40.34474390
6Locked40.34134482
7Locked40.3128795766
8Locked38.61780123421
9Locked38.947454022
10Locked40.922808626
11Locked40.331656907
12Locked40.3104731178
13Locked40.93112705
14Locked40.330191661
15Locked40.33653615
16Locked40.32124144888
17Locked38.6216166553735
18Locked38.917032969727927
19Locked38.66046869628367860
20Locked37.630323308531
21Locked37.6340752301140643
22Locked37.32225138826191040
23Locked3519166082670170438
24Locked36.3163472141528631
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patrickk
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Re: broadband speed problems

and.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000044.3512016 qam1
22580000044.3512016 qam4
33260000044.3512016 qam3
43940000044.3512016 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0050
3ATDMA0010
4ATDMA0020

 

router logs if helpful

Network Log

Time Priority Description

2018-11-13 13:44:36.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:45:48.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:50:59.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:51:58.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:53:32.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 13:54:15.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:15:44.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:15:48.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:15:51.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:19:52.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:22:47.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:22:55.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:24:56.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:25:03.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 14:26:24.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:49:58.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:50:29.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:50:36.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:56:03.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-13 15:56:08.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 53 of 60
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Re: broadband speed problems

Hi patrickk

Sorry to see that problems have resurfaced, looking at your connection it looks like this may be due to a wider area fault, with intermittent low SNR on your cable.

This has been flagged to to networks for further investigation, if you bump us back here in a day or two we'll check for any news or updates.

Kind rgds

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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patrickk
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Re: broadband speed problems

Hi Ralph any news or updates on the wider area fault, with intermittent low SNR on my cable line please?

regards  Patrick

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Re: broadband speed problems

Hi Patrick,

Looks like this was resolved on the 22/11, SNR currently looks in good shape along with the rest of your circuit stats and Hub levels.

How have the speeds been looking over the past few days?

Cheers

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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patrickk
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Re: broadband speed problems

Hi Ralph apart from just two speedtest results from 24/11 at 60Mb down around 10-10:15pm its been stable at the usual speed at over 200Mbs since then. Glad to hear the problem was resolved!. Thank you to you and the other guys for dealing with this and sorting it out.

regards Patrick

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Message 57 of 60
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Re: broadband speed problems

Thanks for the update Patrick Smiley Happy

You know where we are if you need help with anything else. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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patrickk
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Re: broadband speed problems

sorry to resurrect my old thread but the random speed drops have returned again :-( it seems to have been consistently above 200Mbps up un til January the 6th then the random drops started again since then. thank you for any help and happy new year!.

Date

Download

DownloadBytes

Upload

UploadBytes

Latency

ServerName

InternalIp

ExternalIp

2019-01-10 16:44

46066

42491808

11909

8943178

6

Nottingham

192.168.0.10

*

2019-01-10 16:40

46293

44950264

11773

6062266

6

Nottingham

192.168.0.10

*

2019-01-10 16:39

46037

44048160

11936

5995835

7

Nottingham

192.168.0.10

*

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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patrickk
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Re: broadband speed problems

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12510000001.538256 qam15
23230000001.438256 qam24
33150000002.238256 qam23
43070000002.940256 qam22
52910000002.240256 qam20
62830000002.540256 qam19
72750000002.940256 qam18
8267000000238256 qam17
92430000001.538256 qam14
102350000001.940256 qam13
112270000002.238256 qam12
122190000003.238256 qam11
132110000003.238256 qam10
142030000002.538256 qam9
152990000002.538256 qam21
16259000000238256 qam16
171950000001.238256 qam8
18187000000138256 qam7
191790000006.538256 qam6
201710000003.738256 qam5
211630000000.437256 qam4
22155000000-1.437256 qam3
23147000000136256 qam2
24139000000166256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9162607971
2Locked38.61441510319
3Locked38.91319010710
4Locked40.31256810825
5Locked40.31845911631
6Locked40.31225010130
7Locked40.3918812452
8Locked38.9140549579
9Locked38.91110410252
10Locked40.9962212148
11Locked38.9914410991
12Locked38.9843810565
13Locked38.989909284
14Locked38.92353113613
15Locked38.91325411482
16Locked38.91864718778
17Locked38.659981016226
18Locked38.69205277471136
19Locked38.613406588115925717
20Locked38.657971257165944
21Locked37.31040365861935107
22Locked37.613578553213797827
23Locked36.630635748674781162
24Locked12.4585080594883935
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patrickk
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Re: broadband speed problems

Network Log Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000044512016 qam3
22580000044512016 qam4
33940000044512016 qam2
44620000044512016 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0030
3ATDMA0010
4ATDMA0010

Time Priority Description

2019-01-10 12:42:01.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:42:10.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:52:34.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:52:51.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:54:53.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:55:08.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:58:21.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:58:55.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:59:55.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 12:59:56.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:00:03.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:01:13.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:01:21.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:04:29.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:41:47.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:43:50.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 13:44:03.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 14:05:37.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 15:51:17.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-10 16:24:07.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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