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patrickk
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Message 31 of 60
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Re: broadband speed problems

speed test results.

Date

Download

DownloadBytes

Upload

UploadBytes

Latency

2018-09-29 16:23

219000

254034472

11908

10383388

8

2018-09-29 12:44

79370

128427464

12000

10338370

9

2018-09-29 11:31

214325

291489888

12054

9895976

9

2018-09-29 01:42

46323

44481360

11945

9733308

8

2018-09-28 22:35

218227

247828096

11912

7357981

9

2018-09-28 21:59

45227

50626424

12046

6193595

11

2018-09-28 21:43

45759

42755096

11938

5813548

8

2018-09-28 21:42

41085

52724576

11801

6090030

8

2018-09-28 19:06

218715

266320504

11786

5602767

8

2018-09-28 19:04

219739

265237400

11963

6003889

8

2018-09-28 17:12

217729

255037688

11923

11446624

9

2018-09-28 16:33

218126

258495512

11993

9704603

8

2018-09-30 09:47

219404

257413856

11707

5763530

8

2018-09-30 01:14

207560

223996912

11922

5507791

9

2018-09-29 16:23

219000

254034472

11908

10383388

8

2018-09-29 12:44

79370

128427464

12000

10338370

9

2018-09-29 11:31

214325

291489888

12054

9895976

9

2018-09-29 01:42

46323

44481360

11945

9733308

8

2018-09-28 22:35

218227

247828096

11912

7357981

9

2018-09-28 21:59

45227

50626424

12046

6193595

11

2018-09-28 21:43

45759

42755096

11938

5813548

8

2018-09-28 21:42

41085

52724576

11801

6090030

8

2018-09-28 19:06

218715

266320504

11786

5602767

8

2018-09-28 19:04

219739

265237400

11963

6003889

8

2018-09-28 17:12

217729

255037688

11923

11446624

9

2018-09-28 16:33

218126

258495512

11993

9704603

8

 

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patrickk
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Message 32 of 60
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Re: broadband speed problems

speediest results 

Date

Download

DownloadBytes

Upload

UploadBytes

Latency

2018-10-05 02:31

11840

17057481

11854

7632049

8

2018-10-05 02:29

16873

22404904

11914

6284948

9

2018-10-05 02:14

45792

39802872

11983

8548569

8

2018-10-05 02:11

8498

12160552

11921

11106747

9

2018-10-05 02:10

12867

19145456

11970

10763191

8

2018-10-05 02:09

18541

26714014

11943

9141099

8

2018-10-04 12:10

213942

224431312

12059

8355519

8

2018-10-04 00:17

40012

72191736

11971

5709168

9

2018-10-03 14:54

219210

264696096

12027

8797115

9

 

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patrickk
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Message 33 of 60
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Re: broadband speed problems

any more help with my connection please I'm still having problems with inconsistent speeds with my connection. recent speediest results.

Date

Download

DownloadBytes

Upload

UploadBytes

Latency

ServerName

2018-10-10 22:11

32305

44172936

3636

5340957

7

Nottingham

2018-10-10 21:59

42049

59356664

1859

2186706

6

Nottingham

2018-10-10 16:34

219559

264817480

11947

6017599

9

Nottingham

2018-10-10 12:36

24705

46178168

9071

10607169

20

Sheffield

2018-10-10 12:20

219040

251587104

11976

9221156

8

Nottingham

2018-10-10 12:07

35792

38097128

12124

7814378

8

Nottingham

2018-10-10 12:05

4434

6206376

6217

6308473

21

Sheffield

  

 

 
  
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patrickk
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Message 34 of 60
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Re: broadband speed problems

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patrickk
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Message 35 of 60
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Re: broadband speed problems

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patrickk
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Message 36 of 60
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Re: broadband speed problems

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000440256 qam21
23230000003.740256 qam24
33150000004.140256 qam23
4307000000440256 qam22
5291000000340256 qam20
62830000003.240256 qam19
72750000002.540256 qam18
82670000003.240256 qam17
9259000000240256 qam16
10251000000340256 qam15
11243000000240256 qam14
122350000002.740256 qam13
13227000000340256 qam12
142190000003.740256 qam11
152110000003.740256 qam10
16203000000340256 qam9
171950000001.238256 qam8
181870000001.938256 qam7
191790000007.938256 qam6
201710000003.538256 qam5
211630000000.538256 qam4
22155000000-0.238256 qam3
231470000003.736256 qam2
241390000009.537256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9260
2Locked40.3210
3Locked40.9270
4Locked40.3240
5Locked40.380
6Locked40.3200
7Locked40.340
8Locked40.370
9Locked40.390
10Locked40.350
11Locked40.370
12Locked40.3110
13Locked40.330
14Locked40.940
15Locked40.380
16Locked40.3650
17Locked38.99915
18Locked38.6944
19Locked38.9465687
20Locked38.9570
21Locked38.93417
22Locked38.61540
23Locked36.626463098211
24Locked37.35922804993486
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patrickk
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Message 37 of 60
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Re: broadband speed problems

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000040512016 qam2
24620000040512016 qam1
32580000040512016 qam4
43260000040512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0020
4ATDMA0000

 

Network Log

Time Priority Description

2018-10-11 03:46:08.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 03:46:19.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 04:03:21.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 04:03:22.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 04:05:32.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 04:09:47.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 04:54:01.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 04:57:40.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 05:20:42.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 07:22:05.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 07:22:05.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 07:39:05.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 08:49:00.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 08:54:02.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 09:34:27.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 09:38:29.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 09:48:35.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 09:48:41.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 09:49:25.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-11 10:00:35.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Moderator (Retired) John_G
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Message 38 of 60
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Re: broadband speed problems

Hi Patrickk,

I've just checked your connection and can see absolutely no problems. Your power levels, SNR and area contention are all healthy. 

Are you getting these slow speeds when in modem mode with a PC running in safe mode? 


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patrickk
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Message 39 of 60
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Re: broadband speed problems

hi John I'm using a Mac mini so not sure how to put into safe mode though I've put the superb into modem mode and it finally connected after switching between connected not connected and self assigned ip a few times. the few speed tests I have managed to run are showing full speed down and up. 

though not sure why I'm getting these random speed drops as I have had the same devices on the network before it started. that would be a tivo v6 box a Mac mini (main computer) two iPads a Synology nas and a xbox one x none of which are downloading anything while the speed tests are run and at times theres only the Mac been plugged in so as to rule out the other devices causing problems.

regards Patrick

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Moderator (Retired) Ralph_R
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Message 40 of 60
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Re: broadband speed problems

Thanks for the update Patrick, I'v been running dome historic checks on your cable segment and can see that there have been periods of low SNR and high FEC count which sounds like it could be the trouble.

If problems recur could you please drop us the date and time so we can cross check this against our network data and get it raised if needed.

Many thanks

Ralph_R
Forum Moderator

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