Virgin Media Community

[patrickk]

thank you Emma as requested pm has been sent toy you with the details asked.

[Emma_E]

Hi patrickk, 

Many thanks for getting back to me, I have booked you in, take a look at the Pm and let me know if you need me to change anything. 

Take care. 

Emma

[patrickk]

thank you Emma that date is ok with me and thank you for sorting this out for me!.

[Emma_E]

Hi patrickk, 

Thanks for getting back to me glad to see that 🙂

If you need any further help after the engineer visit let us know and we will be happy to take a look for you. 

All the best

Emma

[patrickk]

Hi Emma. I had the engineer you had booked me come out on friday 24 aug to check my connection apart from changing the connection on the white coaxial cable the comes into my flat my connection was showing fine apart from the speed drops and some pre RS and post RS errors showing up as too high.

he called back today to ask how my connection was going and i said that i was still getting speed drops at various time and that the pre and post RS errors were still high. 

he said he will pass it onto the network team to check the green cabinet over the road from me to have it checked over in the next week or so to see if there are any problems with it.

thank you for sorting this out for me. 

regards 

patrick

[patrickk]

Hi emma is there any news if a network engineer checked out the green box on my street  as the home visit engineer said he would get onto them. As i'm still having a lot of problems with my speed dropping below less than 10Mb at times and still variable from 10Mb upwards and Rarely making it unto the 200Mb package that I am on. I've reset my superhub 3 again this morning but it dose'nt make any difference. ill keep and eye on the pre and post error levels as the alway creeping up and will post them up later when i get back home. any more help would be appreciated.

[patrickk]

as promised earlier here are my router stats.

downstream

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID12990000006.940256 qam2123230000006.540256 qam2433150000006.940256 qam2343070000006.640256 qam2252910000005.640256 qam2062830000006.140256 qam1972750000005.840256 qam1882670000006.540256 qam1792590000005.138256 qam16102510000005.940256 qam15112430000005.640256 qam14122350000005.840256 qam13132270000005.838256 qam1214219000000740256 qam11152110000006.940256 qam10162030000006.140256 qam9171950000004.338256 qam8181870000006.538256 qam71917900000010.838256 qam6201710000006.338256 qam5211630000004.338256 qam4221550000004.138256 qam323147000000837256 qam22413900000010.838256 qam1

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.9323911372Locked40.3337833323Locked40.9311547164Locked40.3317026585Locked40.3279525126Locked40.3323825937Locked40.9266124998Locked40.3277337159Locked38.62808308810Locked40.32586435211Locked40.31203815222502512Locked40.92884159252013Locked38.94856249114Locked40.32253502115Locked40.32275209716Locked40.96061410617Locked38.98185438318Locked38.617189948719Locked38.921313009209902120Locked38.9276956336321Locked38.69066055551622Locked38.618306942215817923Locked37.619731297438362924Locked38.61785948237428

upstream

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID13940000040512016 qam222580000040512016 qam433260000040512016 qam344620000040512016 qam1

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	40	5120	16 qam	2
2	25800000	40	5120	16 qam	4
3	32600000	40	5120	16 qam	3
4	46200000	40	5120	16 qam	1

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

sorry about the formatting

[Samantha_L]

Hi patrickk,

Thanks for posting back here after the engineer appointment.

With the engineer going to the network they normally do this on the day and fix the issue at that time. We don't get to see that information unfortunately.

If you are still getting high RS errors, can you post an up to date router information please for us to check over?

Speak soon
Sam

[patrickk]

Hi Samantha. as requested my latest router logs.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	5.8	40	256 qam	21
2	323000000	6	40	256 qam	24
3	315000000	6.5	40	256 qam	23
4	307000000	6.4	40	256 qam	22
5	291000000	5.9	40	256 qam	20
6	283000000	6.3	40	256 qam	19
7	275000000	4.5	38	256 qam	18
8	267000000	5.5	40	256 qam	17
9	259000000	6	40	256 qam	16
10	251000000	6	40	256 qam	15
11	243000000	5.6	40	256 qam	14
12	235000000	5.9	40	256 qam	13
13	227000000	5.9	38	256 qam	12
14	219000000	7	40	256 qam	11
15	211000000	6.5	40	256 qam	10
16	203000000	5.4	38	256 qam	9
17	195000000	3.5	38	256 qam	8
18	187000000	8.5	37	256 qam	7
19	179000000	10.9	37	256 qam	6
20	171000000	5.6	38	256 qam	5
21	163000000	3.7	38	256 qam	4
22	155000000	3.4	38	256 qam	3
23	147000000	11.5	35	256 qam	2
24	139000000	10.6	37	256 qam	1

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	10905	14935
2	Locked	40.3	9462	16660
3	Locked	40.9	9685	15706
4	Locked	40.3	10382	17632
5	Locked	40.3	10871	16210
6	Locked	40.9	12147	18800
7	Locked	38.9	19053	26665
8	Locked	40.3	11701	17830
9	Locked	40.9	8812915	36252
10	Locked	40.3	3880881	18424
11	Locked	40.3	947151	17516
12	Locked	40.3	11592	16574
13	Locked	38.9	9513	17236
14	Locked	40.3	13973	17856
15	Locked	40.3	17644	25285
16	Locked	38.9	146348	39166
17	Locked	38.9	168342	51309
18	Locked	37.6	11719406	9675319
19	Locked	37.6	20247322	1794323
20	Locked	38.9	1765576	44279
21	Locked	38.6	28853462	1437643
22	Locked	38.6	72595928	6087988
23	Locked	35.5	97613758	66985353
24	Locked	37.3	53942318	22330394

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	40	5120	16 qam	2
2	25800000	40	5120	16 qam	4
3	32600000	40	5120	16 qam	3
4	46200000	40.3	5120	16 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	1	0

as you can see can see my pre and post rs levels are still high

regards

patrick.

[Samantha_L]

Hiya Patrick,

I appreciate you getting back to me and posting the router information.

You are right the RS levels are high and also the some of the power levels as well. Even when I checked your connection now the power levels are within range, so something it not right.

The next step would be to book a Principle Technician to take a look at this. I appreciate you have already had visits, but I would like to get this resolved for you.

I've sent a PM (purple envelope icon, right corner) to get this arranged.

Regards

Sam