07-07-2021 01:16 - edited 07-07-2021 01:21
Hi guys my broadband has been rock solid since you last helped me out until the last day or two.
my broadband cut out last night while it was raining for a short while mid evening and ive noticed that the brown cover where the cable is coming into my flat is missing. I presume that is what is causing the problem. but when i log into my hub 3 on the hub over view on the front page ive noticed i get internet(Partial Service (US only)) logs will follow as i know i will be asked for them. any hep would be appreciated. edit Ive tried restarting and resetting the hub but the logs have stayed pretty much the same. although ive only noticed the one drop out so far.
on 07-07-2021 01:17
logs
Acquired Downstream Channel (Hz) | 155000000 | Locked |
Ranged Upstream Channel (Hz) | 32599991 | Locked |
Provisioning State | Online |
07-07-2021 01:17 - edited 07-07-2021 01:22
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 155000000 | 9 | 40 | 256 qam | 3 |
2 | 139000000 | 8.5 | 40 | 256 qam | 1 |
3 | 147000000 | 8.5 | 40 | 256 qam | 2 |
4 | 163000000 | 8.9 | 40 | 256 qam | 4 |
5 | 171000000 | 9 | 40 | 256 qam | 5 |
6 | 179000000 | 9 | 40 | 256 qam | 6 |
7 | 187000000 | 8.9 | 40 | 256 qam | 7 |
8 | 195000000 | 8.8 | 40 | 256 qam | 8 |
9 | 203000000 | 8.6 | 40 | 256 qam | 9 |
10 | 211000000 | 8.4 | 40 | 256 qam | 10 |
11 | 219000000 | 8 | 40 | 256 qam | 11 |
12 | 227000000 | 7.4 | 40 | 256 qam | 12 |
13 | 235000000 | 6.8 | 40 | 256 qam | 13 |
14 | 243000000 | 6.8 | 40 | 256 qam | 14 |
15 | 251000000 | 7.5 | 40 | 256 qam | 15 |
16 | 259000000 | 7.8 | 40 | 256 qam | 16 |
17 | 267000000 | 8 | 40 | 256 qam | 17 |
18 | 275000000 | 8.4 | 40 | 256 qam | 18 |
19 | 283000000 | 8.8 | 40 | 256 qam | 19 |
20 | 291000000 | 8.6 | 40 | 256 qam | 20 |
21 | 299000000 | 8.8 | 40 | 256 qam | 21 |
22 | 307000000 | 8.5 | 40 | 256 qam | 22 |
23 | 315000000 | 9.3 | 40 | 256 qam | 23 |
24 | 323000000 | 9.3 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 17 | 0 |
2 | Locked | 40.3 | 0 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.9 | 5 | 0 |
5 | Locked | 40.9 | 0 | 0 |
6 | Locked | 40.9 | 4 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 40.9 | 5 | 0 |
9 | Locked | 40.9 | 19 | 0 |
10 | Locked | 40.9 | 5 | 0 |
11 | Locked | 40.9 | 5 | 0 |
12 | Locked | 40.3 | 4 | 0 |
13 | Locked | 40.3 | 0 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.3 | 11 | 0 |
16 | Locked | 40.3 | 6 | 0 |
17 | Locked | 40.3 | 6 | 0 |
18 | Locked | 40.3 | 7 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 40.9 | 4 | 0 |
21 | Locked | 40.3 | 0 | 0 |
22 | Locked | 40.9 | 0 | 0 |
23 | Locked | 40.9 | 4 | 0 |
24 | Locked | 40.3 | 5 | 0 |
07-07-2021 01:18 - edited 07-07-2021 01:22
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599991 | 42.5 | 5120 | 64 qam | 3 |
2 | 39399991 | 42.5 | 5120 | 64 qam | 2 |
3 | 46200036 | 42.5 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
on 07-07-2021 01:18
on 07-07-2021 01:27
on 07-07-2021 01:54
Hi jbrennand thanks for replying; ive already tried a pinhole reset earlier after turning the hub off for 5 min and then back on again. in the meantime ive set up a think broadband monitor and will let it run for awhile. strangle this was the only drop out ive noticed it and just seemed strange that the logs seem similar before and after a restart and reset of the hub. wish i had noted the logs before the reset to compare now 🙄
07-07-2021 09:59 - edited 07-07-2021 10:01
Hi jbrennand ive started running the broadband monitor and heres the link for the monitor broadband monitor
on 07-07-2021 10:12
on 07-07-2021 13:26