I recently shifted into a new house and realised that there are no virgin wall sockets, but I have already been delivered the self-installation broadband. I need to book an engineer but am having difficulties. Was advised by the webchat to call, but when I called, was advised to go online. Are there any alternatives to book the engineer?
Thanks for your post and welcome to the community forums. Sorry to hear this has occurred. Had it been confirmed if your new some has had prior service or is in a serviceable area? Did the team advise why you had to go online to order a socket install?