Need to book an engineer to reroute some external cables following building work on the house. had this done before for earlier work but now can find options to manage an existing appointment but not set up a new one. Options always seem to drag me ...
We recently had to move house and the address didn't have the speeds we wanted. The only supplier is Virgin Media so we booked a Quick Start so we could plug in and get going ASAP. This was for last Tuesday the 9th.Yodel happened, no Internet for a w...
I have been having problems with a house move connection. This has now been resolved after speaking online to a representative and I have connection. However I had an engineer visit booked for tomorrow- the agent was supposed to call me back and che...
HiI'm a new customer and ordered 4th July, with no confirmation on my chosen Install date I contacted customer care. Informed me that there's an issue and I need to email fraudpreventionteam@virginmedia.co.uk to provide more ID. Problem is I had to c...
I'm having awful problems maintaining a connection. The internet cuts out every few minutes. Can a techy check out my connection please!
I have a HUB 3. I have used it in Modem mode for a few years with a TP Link Deco mesh system. However, over the past week, I have established that the HUB 3 is not working even after 60 minute pin reset. I cannot access the HUB 3 setup page. Virgin ...
I ordered broadband nearly two weeks ago, I received the pre contract email and have since actually been sent the new router and installed and activated my broadband. However I never received an email containing my account number or area reference an...
Two salespeople attended and confirmed that we can get Virgin full fibre broadband. The contract and direct debit were set up. An engineer appointment was also set up. We waited at home this afternoon and nobody turned up. On calling Virgin media I w...
Ask for help.There is no suitable wall socket for me to connect cable to hub 3. White box labelled Virgin media already exist, but it seems lan only, no “circle hole” for cable connection.What can I do ? Need an adapter ? Thank you.
Can someone from VM contact me to arrange moving my router from dinning room to bedroom. Thank you
