QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

How easy to install.

Evening,Currently with SKY FTTP which will end in June.How easy would it be to install Virgin here based on the picture.  I have never had virgin but my neighbour (driveway on right of wall) had it installed with the virgin pavement plate actually at...


Errors And Strange Speeds

We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.Just wondered if there is an issue with errors ...

daveeeh by On our wavelength
  • 26 replies
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Broadband to house on private driveway

I live on a private driveway which has three houses on and none of the occupants have an issue with the drive being dug up. The details of all occupants were provided to Virgin Media at their request. I did not hear back from VM so contacted them and...

JuttyD by Joining in
  • 1 replies
  • 0 kudos

Connect App cannot find hub

Had a new Hub4 installed 2 days ago. All my devices reconnected fine, but trying to use Virgin connect App but it cant find the Hub. Tried all the advice the app gives, (android) have cleared cache and data, have enabled the location.Really want to g...

ianp1965 by On our wavelength
  • 3 replies
  • 0 kudos