QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No cabling - installation takes 4 weeks

Hi, help needed. I got my virgin media hub a couple of weeks ago now. Unfortunately had no internet when I connected it because I didn’t have a white box. Had an engineer come round 3 days after receiving hub, he confirmed no white box inside the hou...

Bubble3 by Tuning in
  • 13 replies
  • 0 kudos

Hub 5 password not working

Hello,I recently was sent a Hub 5, the wifi works fine with the password supplied However, the hub 5 password to login to the hub simply does not work. 3 different people have read it and tried it. And no, I am not using the wifi password I then went...

Resolved! Terrible Customer Service

I’d like to give some feedback to Virgin, and some advice to any current or prospective customers.if you want a new fibre broadband installation LOOK ELSEWHERE!I signed up with Virgin on the promise that they would install gigabit fibre in my house i...

Router Delivery

Hi,I have a provisional delivery date of tomorrow for my router but there's been no delivery confirmation. Is there anyone I can talk to who can confirm whether delivery is happening tomorrow?I don't have an account number yet so I can't sign in to m...

Need help moving rooms.

Hi I’m trying to get in touch with Virgin to book a technician so I can move my broadband and TV into a different room of the house (due to having building work done and changing room layout). Struggling to find the correct option when I ring Virgin....

afirmin1 by Joining in
  • 4 replies
  • 0 kudos