QuickStart, set up and connections

No cabling - installation takes 4 weeks

Hi, help needed. I got my virgin media hub a couple of weeks ago now. Unfortunately had no internet when I connected it because I didn’t have a white box. Had an engineer come round 3 days after receiving hub, he confirmed no white box inside the hou...

Ordered router has not arrived, no orders showing online

Hi,Three weeks ago I signed up for virgin media and set my delivery date for the router delivery to be 20/09/2023. The day passed and no router was delivered. I checked through my emails and there is no Yodel order confirmation or tracking details. I...

Hub 5 password not working

Hello,I recently was sent a Hub 5, the wifi works fine with the password supplied However, the hub 5 password to login to the hub simply does not work. 3 different people have read it and tried it. And no, I am not using the wifi password I then went...

Resolved! Terrible Customer Service

I’d like to give some feedback to Virgin, and some advice to any current or prospective customers.if you want a new fibre broadband installation LOOK ELSEWHERE!I signed up with Virgin on the promise that they would install gigabit fibre in my house i...

Resolved! Moving TV box

I Need to move the Virgin box to another location will need re routing of the outside cable .

Moved house - at my wit's end. A plea for help

HiI moved house in June, to a house with no Virgin service but surrounded by properties with service. I posted on here in May, and it was suggested that I would need to arrange for a spotter to come out and check the location.Fast forward a couple of...

Broadband was meant to be delivered yesterday, never came

I work from home and was assured my broadband would be connected yesterday as that was when my router was due to be delivered. I received a text message saying my router would be delivered yesterday morning through Yodel and waited all day but nothin...

Router Delivery

Hi,I have a provisional delivery date of tomorrow for my router but there's been no delivery confirmation. Is there anyone I can talk to who can confirm whether delivery is happening tomorrow?I don't have an account number yet so I can't sign in to m...

Need help moving rooms.

Hi I’m trying to get in touch with Virgin to book a technician so I can move my broadband and TV into a different room of the house (due to having building work done and changing room layout). Struggling to find the correct option when I ring Virgin....

Hub 5 delivered with no power supply

Hi Virgin sent me a new hub 5 as an upgrade, however there was no power supply in the package. how do i contact Virgin to get one please. Many Thanks T.

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