I signed up back in December. Installation pushed back, then back again to March due to a construction issue which I thought fair enough. Shouldn’t take 3 months though. I had worked for VM for 10 years i. the past so I know these things happen. Had ...
Virgin showed up yesterday (04/05/23) to swap out the street cable they said was most likely causing issues with my service and this is the mess they leave me with... Now not only have they caused the broadband to reduce in speed by half they've also...
Hi all,The small triangular manhole cover has gone missing on the pavement outside my house. Please can it be replaced, as the hole is a tripping hazard on the pavement. Will happily replace myself if you post me one out! Glebe Street, Great Harwood ...
Hello,I've trying to request via your costumer service to have further coverage of you Virgin Media fibre broadband to our address for almost 2 years now. I've seen my neighbors having virgin media installed on their house even though we are on the s...
Hi all,Hoping someone can offer some information on their experience with XGS-PON installation.VM have just rolled out the new infrastructure over telegraph poles in my relatives area and I want to know what the installation process is like. If anyon...
I was just wondering how i can use a switch with the hub 5 and it's in modem mode. I am a noob at this kind of thing and i got given a 2.5gbps switch/ethernet card for nothing from a relative so i may as well use it. I am using the Archer AX11000 fro...
I cannot contact support via live chat or phone -- any suggestions, please!
hi - just received a new hub3 to replace a faulty one.I checked that the software version on both hubs exactly matched ... so I backed up the config on the old hub3 (admin Backup configuration settings), but when I try to restore that config to the n...
After the recent high winds, several cable clips have shattered and the VM cable is dangling. I fear damage to the cable over time, so how do I report it for repair?
I got an email just this Tuesday saying that my building has now been connected, which correlates with the last few months where there has been works on the street outside, and I now have a box outside my front door. But when I tried to arrange an en...
