I completed the virgin online complain form on or about the 4th of May, as of August 15th I still have no response… so I will post my complaint publicly. Original complaint in full below.I am writing to complain based on my recent experience of tryin...
My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this happened to anyone else ? Was wondering why
Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Have checked junk/spam folder as well but nothing. please can you check when I can receive m...
Hello,Three days ago I reported a broken cable on the grass verge outside my property which has cut my internet off. After contacting VM customer service for three days in a row the best they can do is get an engineer to take a look in almost 3 week...
hello, it's been pointed out to me that since the bushes were cleared the cables outside my house are a tripping danger. Having seen it, I'm also concerned they might be damaged and affect the service. Is there anything that can be done?The image bel...
We have received our virgin hitron router but we are unable to plug it in to the wall socket as we don’t have a virgin box anywhere. We found this wire that looks like it could be the right thing but the ends of both wires don’t connect. The wall so...
Hi, so my new router came yesterday and it’s not compatible with my current mains plug in. so I found a number to phone virgin media and I booked in an engineer however I’m worried it wasn’t a legit number and my app hasn’t been updated to say about ...
Hi - we moved into a property that had Virgin cables fitted via a green tube that runs along the front garden that connects to a brown box (which is half hanging off) on our exterior wall. This then comes out at white boxes in our living room and mai...
I have just received my volt set up kit. DAMAGED NO HUB 5 OR WIFI PODS AS WAS TOLD...I just want to talk to someone from virgin
I need to move my router but the cable isn't long enough. How do I get this fixed
