QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Virgin Media terrible customer service

I completed the virgin online complain form on or about the 4th of May, as of August 15th I still have no response… so I will post my complaint publicly. Original complaint in full below.I am writing to complain based on my recent experience of tryin...

userplym by Tuning in
  • 6 replies
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No text/email from Yodel

Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Have checked junk/spam folder as well but nothing. please can you check when I can receive m...

sck0909 by Joining in
  • 1 replies
  • 0 kudos

street cable issue

hello, it's been pointed out to me that since the bushes were cleared the cables outside my house are a tripping danger. Having seen it, I'm also concerned they might be damaged and affect the service. Is there anything that can be done?The image bel...

Budg1e by Tuning in
  • 15 replies
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Resolved! problems setting up hitron router

 We have received our virgin hitron router but we are unable to plug it in to the wall socket as we don’t have a virgin box anywhere. We found this wire that looks like it could be the right thing but the ends of both wires don’t connect. The wall so...


Resolved! Issues setting up

Hi, so my new router came yesterday and it’s not compatible with my current mains plug in. so I found a number to phone virgin media and I booked in an engineer however I’m worried it wasn’t a legit number and my app hasn’t been updated to say about ...

Removing cables

Hi - we moved into a property that had Virgin cables fitted via a green tube that runs along the front garden that connects to a brown box (which is half hanging off) on our exterior wall. This then comes out at white boxes in our living room and mai...

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srb03 by Joining in
  • 3 replies
  • 0 kudos