Hi,I only received 1 terminator cap in the packaage yes I have two set top boxes to return, is it possible to get another terminator cap posted or dropped off please?ThanksNick
My delivery of the quick start package was rescheduled for over a month later than the original date I have chosen. is it possible to get it for the original date as a month seems way too long to wait.
Internet went down yesterday. Virgin Status confirms there is a problem in my area. They "hope" to fix by 2pm today 8/09/22 (Last night it said 10am). No information on what they are doing to resolve. Website is a joke - sends you in circles. Lots of...
Hello forum, So I’ve just moved into my first home, gone through registration with Virgin Media, got the Tv and Wi-Fi package so I need both of them delivered. I’ve had my welcome email, direct debit email, and so forth. Then I was advised I shall ha...
Hi - i placed an order to join Virgin Media and my self-install was due to be posted out for use on 3 September. It's now almost a week later and i've not heard anything. My current internet expires on 16 Sept and I need WiFi to work from home. Is...
Yodel was scheduled to deliver my router on 1/9/22. The deliveryman noted that the box was left behind the “bin”. We could not find the parcel anywhere near the house at all.I’ve called Virgin Media and they have launched an investigation with Yodel....
I have text 80011 three times with a positive bounce back text each time but no follow up call. The first text was sent over three weeks ago. I rang VM 7 times. Each time they promised a call back which has never happened. Some of those calls proved ...
Hi,My house is having a problem where the the Hub 3 is on and the WiFi symbol is green but we still can't connect, and the bar is still flashing green (Supposed to turn white when usable) since 05/09/2022.Both the restart and reset has still not work...
After two months of issues relating to external cable work, the cables have been installed but I still have no installation date. This is beyond frustrating as I have not had wifi for over two months and while I’ve tried calling I’ve just been transf...
I'm considering going back to Virgin media.I was a customer of Virgin Media for many years but left them because they were expensive and support was non-existent. Moved over to the technically inferior method of using DSL over the telephone line - ...
