Hi,When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. We only have the Open reach Master socket 5C.When I tried to call the number 03454541111 It did not a...
Recently virgin have been digging up the estate, they've done our road, the other side of the street its all connected up to the box on that side and is showing on the website for ordering however our side is yet to be connected to a box.They've done...
I originally took my contract in April and engineer had arrived and told me I have no connection externally so I would need external works. Every time they would book pre pull it would only get rescheduled for next month as that’s their next availabl...
We signed up with Virgin for TV, internet and phone line when we moved into our new home in December. We received confirmation that we were going to have our installation on 14th January. Two days before the 14th, we were told further work was needed...
Happy New Year!My huawei mobile dongle that came as part of my 4g back up package is asking for a PIN and I don’t know where to find it - help!Thank you.
I have a Hub 3.0 which I use in Modem mode.Intermittently I will lose broadband access on network (wired) devices and the router logs give a critical error of "No Ranging Response received." The router will restart and start working again but the iss...
Hi, I have recently placed an order for virgin media services at my house, to be specific the ultimate volt deal. The engineer was supposed to come today which is the 11th between 8 am and 6 pm, however, nobody showed up and when I contacted virgin o...
Hi everyone,I received my hub 3.0 kit but unable to find a suitable slot to insert the coaxial cable. Please guide me. thank you. 
Hi, had work done on my front garden and was informed that my virgin cable had been gone through as it was just under the grass only under about 2 inches, how do I get thy is fixed? thanks
Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. Tried looking but can't see a way to book an engineer for this?
