QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

How to book engineer visit

Hi,When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the  house. We only have the Open reach Master socket 5C.When I tried to call the number 03454541111 It did not a...

fs12345 by Just joined
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Resolved! Virgin being a tease

Recently virgin have been digging up the estate, they've done our road, the other side of the street its all connected up to the box on that side and is showing on the website for ordering however our side is yet to be connected to a box.They've done...

Virgin media installation let down

Hi, I have recently placed an order for virgin media services at my house, to be specific the ultimate volt deal. The engineer was supposed to come today which is the 11th between 8 am and 6 pm, however, nobody showed up and when I contacted virgin o...

Wall socket

Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. Tried looking but can't see a way to book an engineer for this?

Kitti by Just joined
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