I am a new user in the property and just got the kit. However the wall plug in my home is a square connector which is not a round one shown in your guide. I am not able to install the broadband at this moment. Please whatsapp me @07749xxxxxx. ...
I moved into a house where the previous owner had Virgin broadband and TV. They have two sets of coax cables coming into house. I am not sure which to use.In front room there is a Virgin faceplate with a screw-on cable attached that had a TV aerial a...
Hello I have had no internet or tv since yesterday. Internet has no traffic so placed home on backup connection. So I have some internet even if very slow. But tv complains it's not on VM network so no channels work. But as VM internet is down the ba...
As the title suggests, I signed up for Virgin student broadband around a week ago and have not received any contact from virgin. My box arrived today and is working but I still have no contact from virgin at all. I think maybe there was some mistake ...
Hi!We ordered a virgin media package to install the WiFi, but none of the cables fit with the wall sockets that we have. What could we do now? We tried calling, but did not get through unfortunately. It would be great if a Virgin Media engineer could...
Hi Virgin media and community I ordered a new Fibre broadband package on 24th July 2022. As of today this is still not installed (23/09/2022). 3 months later. Since then : I have had to contact Vm several times, taken time off work for installation t...
Hi can anyone tell me the area ref. code for S18 2HG please
On 31/07/22 I signed up for Virgin Media.Since that date I have had *3 installation dates* that have been pushed back! I am now on my fourth date and am at my wits end.The first appointment was cancelled two days before installation. I was initially ...
Hey,I have just received my quick start pack but my Virgin Media wall socket does not have the right connection for the round splitter cable. It only seems to have ethernet connections?How can I get this rectified?
I originally ordered Virgin M100 in mid December, My original installation date was January 22th, As the days went on the service request kept rolling onto the next day and then the day before the installation it was cancelled, It was then moved to t...
