QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No Welcome email

As the title suggests, I signed up for Virgin student broadband around a week ago and have not received any contact from virgin. My box arrived today and is working but I still have no contact from virgin at all. I think maybe there was some mistake ...

greeno97 by Joining in
  • 2 replies
  • 0 kudos

No virgin media wall socket

Hi!We ordered a virgin media package to install the WiFi, but none of the cables fit with the wall sockets that we have. What could we do now? We tried calling, but did not get through unfortunately. It would be great if a Virgin Media engineer could...

Roza by Joining in
  • 2 replies
  • 0 kudos

Street cable damaged - new connection

Hi Virgin media and community I ordered a new Fibre broadband package on 24th July 2022. As of today this is still not installed (23/09/2022). 3 months later. Since then : I have had to contact Vm several times, taken time off work for installation t...

alexr1 by Tuning in
  • 7 replies
  • 0 kudos

Resolved! No round cable connection

Hey,I have just received my quick start pack but my Virgin Media wall socket does not have the right connection for the round splitter cable. It only seems to have ethernet connections?How can I get this rectified?

AlicatSA by Just browsing
  • 9 replies
  • 0 kudos

Resolved! Installation

I originally ordered Virgin M100 in mid December, My original installation date was January 22th, As the days went on the service request kept rolling onto the next day and then the day before the installation it was cancelled, It was then moved to t...

RobynM98 by Joining in
  • 5 replies
  • 0 kudos