Moving cables
Hi. I need to book an engineer to come and move my cables as moving tv to other side of the room. Can I do this here please? Have heard its quicker than booking directly. Many thanksAmanda
Forum Posts
Renewed Contract on Gig1 - How do I get a Hub 5
Renewed my contract last week for another 18 months, Gig1. How on earth do I get a Hub 5 so I can utilise the full speed and Wifi 6, which most of my devices are?I seem to hit a brick wall when I request one.Can I cancel my contract renewal?Why do ne...
Self installation
Can I plugged my new Virgin Hub to BT openreach?
Resolved! Transferring from BT to Virgin
Hi My BT contract ends at the end of October - about 3 weeks. I was thinking of moving to Virgin to the Bigger Bundle and Sports package. I thought I had to cancel my BT contract by telephoning them. When I did contact BT when asked if I was keepi...
Quick start cables problem
Can’t connect cable to wall socket fittings don’t match . Used to have TiVo box which connected ok. None of the connectors will attach to the existing cable
Filed install
what a shame was looking for to having virgin 360 plus broadband but oh no installation arrived technician showed up but still no install guy looked at the job, said it can’t be done some thing do with the fire suppression system in the building I’m ...
Does the quick start router come with a hub power supply?
Does a quick start router come with a hub power supply? my quick start router came today and did not come with a hub power supply. I’m quite confused as you can imagine.
No Welcome Email or Account Details
Hi - I joined Virgin Media via O2 around 2/3 months ago and still haven't recieved any welcome emails or account details via post. The engineer on the install left an account number, but when attempting to register for an account online it doesn't ma...
Power plug
I have received quick start kit on Monday. We had virgin before and are now returning customers. Due to our wall socket being the different one (page 6 start up booklet), we need the power plug (see pic attached). I have been on various phone calls ...
Moving router
Hi I'm looking to move my router and 360 box to another room, can you assist in arranging this?Thanks
