Please can someone help get my service reconnected. Was switched off too early for a move. Had to cancel the move process and need the service switched back on we have to have it for work etc. please can someone help with that?
Hi All,Bit of background, we moved into our new place end of June and when looking at getting internet, Virgin media seemed like a good bet. We booked our install nice and early so it would arrive the day after we moved in (as we both need the intern...
Hi All,I hope someone can help as I'm not sure the person on the phone at VM understood what I was asking for. I'm about to move into a new build flat, it's a block of 11 flats. The landlord of the proprerty that I'm buying has said that I can't have...
Can’t connect the hub 3 to my app
I moved into a new house, and these are the sockets I found, I don't know if I can connect virgin media in one of these or not.
Hi,I'm contacting you because I've called the customer service team about my brown box being broken on the outside of my home last week. I don't currently have issues with my internet services now, however knowing that the weather conditions could on...
Hi, we are moving into a static caravan just outside our property and would like to know the ebst way of us getting broadband in the caravan. Is it worth moving the fibre port to the caravan or having some external cabling? Who would be able to do ...
I have moved into a new flat recently and would like to set up Virgin Media Broadband but it seems that my address has not been added to the VM database. And I have checked and my flat is in the Royal Mail address database. Could someone please help ...
Changed package so waiting for new kit installation etc.When will I start to pay for my altered package and how long does it take to go live with the change?
Hi, we’ve had virgin media installing in our area for the past couple of months. I went to speak to one of the workers to see when it goes live & he said it’s all ready, just needs a Virgin Media engineer to hook it up to the house. I’ve been on the ...
