QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Over six months- still not connected

We have been trying to get connected for what seems like forever.Apparently something needs to be done in the street even though our next door neighbours have virgin. We have no date and have called time and time again, with promises that some thing ...

Burd0002 by Joining in
  • 2 replies
  • 0 kudos

DOCSIS Upgrade

Is there any news about the upcoming DOCSIS upgrade?Do u know where too go too find out more information?Is there any further news about the upcoming improved download and upload speeds?Kind regards Dean  

Total Loss of Service

Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me.  At the same time my Virgin fibre broadband stopped working.The next day a Virgin engineer checked my fibre confirming my cable was dead a...

Resolved! No White Wall Box

Hello,I was sent a quick start set up but have been unable to start using the hub as we have no white box on the wall.I've found it very difficult to get hold of someone on the phone so thought I would ask if anyone knows the best way to go about get...

Resolved! HUB 5 SETUP

I UPGRADE MY PACKAGE TO 1GHZ  received  and install just wants to asked can i used old screw one cable to my hub and in wall which i used with hub3 . we not received or find new screw cable which we connect with hub5. i dont wants to install tvbox360...

atiq by Up to speed
  • 1 replies
  • 0 kudos


Hi,I had a call from VM last week and took up an offer to upgrade internet to 1Gb (new router being delivered on Monday) and add sky sports and movies to my account.  It also included an O2 sim, which I have already received in the post.I keep checki...

No internet after moving

I have just moved property and plugged my hub in as instructed and I have no internet connection(waited over night as it says wait 30 mins). I also noticed that it looks like a cable has been cut from the virgin socket but I don’t know if that is con...