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Forum Posts

Parcel never arrived

I am a new customer. Ordered virgin 1gig WiFi on Friday. Tuesday was the first selected delivery date and Wednesday was the second selected delivery date. I received a text from Virgin saying yodel will give me a 2 hour time slot for my delivery.i di...

Resolved! Pre install

Was promised to get my broadband up and running on the 17th of January 2023. Got a text message a day before saying we are delaying it until 21st feb.  These are brand new lines that have been installed in my area. I’ve seen and spoken to pre install...

Waqasb by Tuning in
  • 628 Views
  • 5 replies
  • 0 kudos

New contract

I purchased a contract on 1st Feb and got the pre contract documents and confirmation stating delivery would be on the 4th. We have no tracking number or anything We haven't received the hub/tv box and we haven't recieved the account number or area c...

No Virgin media brown box installation

Hi there,After three failed attempts to get the cable from the road to my house, Avalon finally brought the cable from the road to my house.but they didn’t fix a brown box to the building or put the cable in the right location. The photo I’ve attache...

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Sam_baff by Joining in
  • 416 Views
  • 2 replies
  • 0 kudos

Resolved! New broadband issues

Hi I received my hub yesterday but can't connect am thinking maybe it's because I done have a phone line?but virgin make it so hard to contact them I only want an engineer 

angieaw by Joining in
  • 457 Views
  • 4 replies
  • 0 kudos

HUB 4 RED LIGHT

Moved house and tried to install a new hub 4 (I am a new customer) but there is a solid red light. I’ve checked the wires and everything but it is not working. The WiFi is available to connect to on my phone but then it says ‘no internet connection’....

Harpskm by Joining in
  • 312 Views
  • 4 replies
  • 0 kudos

Pre install

Was promised to get my broadband up and running on the 17th of January 2023. Got a text message a day before saying we are delaying it until 21st feb.  These are brand new lines that have been installed in my area. I’ve seen and spoken to pre install...

Waqasb by Tuning in
  • 287 Views
  • 2 replies
  • 0 kudos

Resolved! Yodel (oh god, no) email when

I am expecting a '2 hour slot' email today from Yodel/Virgin (the virgin side is showing 'dispatched') for my new hub (hopefully a 5, if it isn't it is going back)But so far no contact from Yodel yet...Any ideas at what point they would send said ema...

Sneakyben by On our wavelength
  • 1073 Views
  • 10 replies
  • 1 kudos