QuickStart, set up and connections

No virgin media wall socket

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was ...

Installation Issues / Botched Appointment

Hello,I apologise that this query is long but it's an issue I've tried to have rectified numerous times and I'm getting nowhere.I've had issues with getting my internet set up for 2 weeks; I have a Telewest wall connection which I was told upon order...

Installation Delayed - What can I do?

Hi,I ordered Virgin broadband in November and was given 15th of December for broadband and phone line installation. I was told someone would visit before then regarding outside installation.Now I have been informed that someone will visit on the 20th...

New address not listed

Hi, I am an existing customer. I have recently moved into a flat that isn't listed on the virgin postcode checker. The other flats in the building are on there.I have a NTL socket and my router is flashing green. I spoke to the movers team who booked...

Resolved! Been trying to get an installation team for 3 months - what do I do now?

Hi all, I'm in need of some help as I have no idea how this is legal or what to do next.I am essentially forced into using VM as they are the only company offering speeds above 10mbps in our area.VM have been attempting to send Kelly Communications t...

Re: Neighbours can get VM - why can’t I?

Hello, it seems that all my neighbours around my property can get virgin media up to Gig1 but when searching, my house can’t get any virgin media services. Why is this?

Install

My neighbour at [removed] wants it installing but everytime he rings virgin there saying we dont have it in your area is there a number he can ring thanks steve [MOD EDIT: Personal and private information has been removed from this post. Please do...

Contract summary sheet

Was in the process of ordering a virgin media broadband box and phone and when it came to decide delivery I backed out as I was going to call tomorrow instead to sort it, but received a contract summary sheet by text but got no email or text stating ...

Hub 3 orange light

Hi,I just received my hub today. It worked for most of the day but now internet is cutting in and out. My hub shows a solid orange light which doesn't seem to be an option in the setup guide

Wall socket

Unable to connect the hub to a wall socket. I need help with that

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