Hello,I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house.I've tried looking but can't see a way to book an engineer for this?Thank you.
does anyone know what is involved in a street to house cable install? Will I need a virgin engineer afterwards to do the internal connections or should I be able to set myself up once the street to house connection is made
Just after 1600 hrs today the company laying other cables in our street cut through our Virgin cable meaning we have no internet, TV or phone. Because of this same company we had no internet for 4 days while Virgin repaired 2 major line breaks. This ...
I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. I got a self setup broadband kit but have no Virgin media wall plug. Thanks
I am moving house and was told to keep the hub and have it ready for the engineer in Feb to install. Long story short, the hub ended up in the bonfire!My friend has an old smart hub same as mine, can I just use that one or are the routers locked to e...
Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get itThank you
Hello All,I moved to a new flat and before the move, I enquired to see if I can use Virgin Media in the new flat which resulted in being positive. Unfortunately, the flat has a Telewest wall socket and no internet connection. How do you book an engin...
Can I book an engineer visit to install on the wall Virgin Media box?Currently I have a cable sticking out from the wall.How much does that visit will cost me?
Hi,Following planned maintenance on 2/11 in my area (Gloucester, GL1), I am now seeing packet loss which wasn't there previously. The difference is clearly shown after the ~9 a.m. The VM service status is now showing "fixed" (all green).Can this plea...
Hi there,myself and about 15 other houses in my estate have been trying to get virgin broadband in our area for the past month. This is a new development that is supposedly wired for virgin media services however everyone keeps being redirected to th...
