QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

No virgin Media wall socket

Hello,I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house.I've tried looking but can't see a way to book an engineer for this?Thank you.

Vera03 by Joining in
  • 2 replies
  • 0 kudos

Street to house install

does anyone know what is involved in a street to house cable install? Will I need a virgin engineer afterwards to do the internal connections or should I be able to set myself up once the street to house connection is made

Resolved! Broken Outside Cable - Again

Just after 1600 hrs today the company laying other cables in our street cut through our Virgin cable meaning we have no internet, TV or phone. Because of this same company we had no internet for 4 days while Virgin repaired 2 major line breaks. This ...

DC1623 by Joining in
  • 7 replies
  • 0 kudos

Need to book engineer

I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. I got a self setup broadband kit but have no Virgin media wall plug. Thanks 

Romen_21 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Can I use any smart hub?

I am moving house and was told to keep the hub and have it ready for the engineer in Feb to install. Long story short, the hub ended up in the bonfire!My friend has an old smart hub same as mine, can I just use that one or are the routers locked to e...

Resolved! Book Engineer - Wall Socket

Hello All,I moved to a new flat and before the move, I enquired to see if I can use Virgin Media in the new flat which resulted in being positive. Unfortunately, the flat has a Telewest wall socket and no internet connection. How do you book an engin...

ssueto by Joining in
  • 3 replies
  • 0 kudos

Urgent New build connection needed

Hi there,myself and about 15 other houses in my estate have been trying to get virgin broadband in our area for the past month. This is a new development that is supposedly wired for virgin media services however everyone keeps being redirected to th...