I am an existing virgin customer. I moved house on 14 October and informed virgin a couple of weeks before that. I still don't have any internet installed....As I understand it, there is a pre-installation team who are external contractors who comple...
SpoilerHi all,trying to speak to a human on the phone but no luck. I live in a Victorian terrace with a very weird old school wiring / cabling set up and want to get it properly sorted. do I need to pay virgin to do this, or is this something an engi...
Hi,I've ordered broadband with installation date on 8th Oct confirmed ( which did not mention any 3rd party permission issues etc.) However they only let me know in the morning of the installation day they were not able to activate the service, and p...
Hi all, I am having my virgin media kit delivered Monday for quick self installationIn worried I don't have correct socket can anybody help?
Hey everyone! looking for some help or advice on how to go about raising this issue as can’t seem to get anyone useful at Virgin I had my internet installed yesterday, today I found my tv doesn’t work- we’ve found the technician has come and cut our ...
I've just moved into a flat and ordered a quick start set up kit for Gig1 Internet (the site said it was available and I work from home so it was ideal). I keep experiencing long periods of no Internet and when working very slow speeds. The site diag...
Looking at the position of the entry point for my landline cable and location of landline (front right of house in the hall), and the hub which is back left of house in the lounge, I can see that there will potentially be a lot of internal cabling to...
Hi all, I recently have ordered virgin broadband self install. Unfortunately since then I have found out that one of the outside cables has been cut and there is no broadband socket within the house. I have been told that an engineer will be arriving...
Hi,And Hi to Peter Ross if you are lurking!My GF had VM rolled out in her area a few months ago (WV37LE).She's found an offer for the BB and has just signed up to it.The package includes her being sent the hub to do a self install.My question is, wil...
Hi, i have just joined to Vm and the agent told me self installation is enough but when the package came i realised that the wall mount box do not have any port to connect the cable. How can i arrange an engineer for installation
