QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Move modem only

I realise there is a £25 fee for moving the router but I just wanted to check something first...Can I keep the router / Hub / TV where its currently located at the front of the house but just move the modem / Broadband connection to the side of the h...

Daedelus by Tuning in
  • 7 replies
  • 0 kudos

Re: No virgin media wall socket

Awful first impressions of Virgin Media.signed up and was given the option of self installation.I was never asked if I had a wall box. Kit arrived today…no wall box so unable to install.I’ve already cancelled my old BT service and now advised that ea...

Woody007 by Joining in
  • 4 replies
  • 0 kudos

Red Light

Hi all, I've got a solid red light on my router. I've rebooted and reset using the pinhole on the back but the light is still red. Is there anything else I can try? 

HK_1026 by Joining in
  • 6 replies
  • 0 kudos


HiI just joined the broadband service on Dec 2022.During the broadband installation, the engineer told me that no line at my house.He was very helpful and asked to use the line from my neighbors as temporary solution and let me use the internet servi...

Resolved! Connection query

HelloSigned up for virgin and discussed with sales the location of the conduit cap in the pavement and where the box will go on the wall of the house and outlined it would need to go across my lawn.I will be honest and say I've heard some horror stor...

Sean1TQ by Tuning in
  • 18 replies
  • 0 kudos

Red light on hub 3

Hi, I have a solid red light on the front of my hub 3. I understand from other community posts that this means overheat? Has been on a week or so, have tried unplugging it for a while but is still on. Seems to be working ok otherwise. Do I need a rep...

Steveed by Joining in
  • 8 replies
  • 0 kudos

QuickStart/Wall plug

Hi,I recently get my VM QuickStart kit, but it seems my wall plug is not working properly.Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem.Can I have a e...

FTTP coax plug

Hello i need a new FTTP coax plug, mine has blown when the power came back on after a power cut. Virgin want me to wait 4 days for an engineer. Can i get them from anywhere?