Forum Posts
No account number
Hi, I have ordered broadband through virgin and have recipts and an order reference number however no hub was delivered during the given delivery dates. I have also had no confirmation email or post with my account number or area code and am therefor...
Gone away form
I ordered a new wifi box to delivered yesterday (2/9/23) and I received a confirmation of this. But it didn’t turn up and I hadn’t heard anything. Now I have received an email saying they have received my gone away form which I haven’t filled in. I n...
Removing Virgin Media junction box and cabling (fixed to side gate which is being repaired)
Hi Virgin Media forum team,We recently moved into a new home we purchased (we are no longer Virgin Media customers). We are replacing our side gate soon, but there's significant cabling that's attached to it, which is running into a Virgin Media junc...
New installation though new driveway
I’m getting a new permeable concrete and resin bound surface driveway fitted next week. I’ve just noticed that Virgin are starting to install cabling in our street. I’d rather they didn’t have to dig up an expensive brand new drive to get to the hous...
URGENT Help needed - Virgin Media Line flooded
Firstly I don't have a Virgin Media Account, but live in a newish build house that has a Virgin media line running into the house. We have just had a thunderstorm and the service drain out front filled with rain water, and for some reason its got int...
Change Cable Entry Point?
Hi all,I know that this costs £25 and I need to call Virgin but I cannot figure out what options I need to press to get through to someone, can anyone help or can a Virgin Media employee on the forums help me with the process?At the moment the cable ...
