I have recently had a Hub5 installed with 1GB internet. It is working fine.However, I have poor connectivity upstairs - I can't connect in one bedroom and very poor signal in our attic office. Clearly, I need Wifi Pods to extend the network.Unfortuna...
Hi, the brown box that holds the wires outside of my house has been damaged because of the windy weather. The cover is missing and the wires are exposed. Can you help please? Thanks
Someone knocked, and I think said he was from BT (didn't catch it),He said my area had had fibre put in and he was checking if specific places had been switched, asking for a device connected to the internet for some kind of test.Can anyone advise if...
I was sent the quick start kit.There's no wall socket for VM.I've check outside, there are no other cables running into the flat.Why did they send me a quick start kit if there's no VM?Are any of these supposed to work? I've tried all of them but may...
Hi, My installation date was missed and I want to cancel but I've been on 'hold' with Support on WhatsApp since 5pm yesterday. How can I cancel?
BT was my previous broadband supplier and I have just moved to Virgin which will start in a couple of days. I contacted BT to stop my contract with them and they said that I should advise my new supplier, Virgin, to end it to ensure continuity of ser...
Good evening all.i received my new Virgin 5 hub today and set it up without difficulty.It was advised that I change the password for it for security reasons but when I try to do this on line through Virgin, I get an error saying that the current pass...
Engineer will be with you on Thursday.No engineer!Eventually get hold of a human who says will make sure a kit would arrive on Saturday.No kit!As I’m trying to get hold of them they ring me. Told I will receive a text any minute and they will ring me...
Hello.I just purchased the quick start broadband These are the only connections I have which do I plug the router in to
How to change broadband contract to different person in the same household? Currently the contract is with my partner which has expired. Now i want to change contract to my name without service disruption. When i spoke to Virgin Media customer servic...
