QuickStart, set up and connections

Resolved! Hub 3.0 issue - Internet/Wireless working - Yellow base light - No green lights.

Hi folks, Just had a Hub 3.0 delivered and I set it up but I'm a little unclear on an issue. Tried doing some googling but couldn't find a real answer to my question. Basically, it starts up and goes through the process of connecting, showing green l...

Delayed installation date(s)!

Original install date confirmed as 6th Feb. Then changed a day later to the 18th Feb. Now changed yet again to 4th March! This is frustrating and disappointing, and I am now thinking of going elsewhere, I am reading more and more bad stories about vi...

Resolved! Installer Vandalism!

My VM services were fitted two weeks ago this coming Thursday. The engineer turned up and essentially vandalised my property leaving an absolute fricking mess behind him. He also literally ran away from the job after being here for 6hours - I know th...

Resolved! Random disconnects internet

We keep getting random disconnects on our internet engineer has replaced hub, changed cabling and still have the fault, it’s litterally about 30 seconds or so almost like a dns error, comes up on phone router isn’t connected to the internet. This is ...

Moving home

I have moved house and taken virgin with me. They have sent me a moving pack. None of the cables fit anything that's in the house. I dont have an internal box to plug into or anything. Who do I contact. Cheers

Rerouting outside cable

I’m getting an extension and the conservatory which the virgin cable is attached to is due to be demolished in about a weeks time so I will need the cable rerouting. How do I go about arranging this?

Automatic compensation

Is there a cap on the automatic compensation I can claim?We signed up with virgin media for broadband to move into our new home. The installation was booked for the week after our move in date, 21st December 2023. We still haven't had the installatio...

Resolved! Re: No welcome email or package

I have the same problem! I received my modem, service, Tv box, and even my pod, but I haven't received any welcome email. So, I just have a costumer number and Technician number, but I can't access to the app for setup TV and pod and paying bills. yo...

Engineer appointment not showing

I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. The woman said she'd booked a...

New order not arrived

HiI ordered an internet only package on 15/2, with a delivery date of 18/2, but it has not yet arrived (and not contact to say delivery has been attempted)I have received a contract summary sheet and a contract information sheetI am unable to speak t...

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