I moved into a new build site 7 years ago and enquired about virgin then. Apparently not available on my area. I have been with sky since. I went to check again today and website still says not in my area. Everywhere else in the town apart from the n...
I've booked for an engineer to come this afternoon. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. When do they nor...
hi all. I have spotted a house I'd like to rent (it's beautiful!) but it's in quite a rural area. The fastest speeds quoted for that address are under 70Mbps. We are a family of 4 and quite like gaming/streaming, so this wouldn't be fast enough. Is t...
We have had a hub 3 for a few years now but it's now showing a red light permanently at the front and the top of the unit gets hot. I have already: • Turned the power switch off on the back of the Hub• Ensured the Hub is upright, in a well-ventilated...
I am writing this message with immense distress and frustration, seeking urgent help from anyone who might be able to assist me in this situation.I am about to move house and placed an order with Virgin Media on the 1st of July, to take my contract w...
I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online.I could connect it in my house self install.I have not long moved in this new house and all the connections in the house...
Due respect to virgin media employees. my reconnection date again changed to 29-aug today :). It has been changing since 5-July. It’s really great of them great commitment to support their customers rather than that it is better to cancel Freyr serv...
Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it.
No one to speak to, I have reset the router, turned it off and on and the status in my area it has a Green tick.can anyone help?
Hi, I had a phone call asking if I wanted to upgrade my package. Did so from 350m to 500m they told me to reset router after 10 mins of ending the conversation. All I have now is flashing green light and no internet. With sync failure.
