On the 14th of august I completed my order for the gig1 fibre and I haven’t since received any further information regarding set up, delivery date or even an account number. As there’s no account number I can’t seem to find any support, I don’t wish ...
I have just ordered a self-installation kit for my student housing. I was supposed to receive it on 02/09, but I was sent another email saying that the delivery date has been pushed to 21/09. This means that we will have to stay 3 weeks without wifi,...
I’m getting a new permeable concrete and resin bound surface driveway fitted next week. I’ve just noticed that Virgin are starting to install cabling in our street. I’d rather they didn’t have to dig up an expensive brand new drive to get to the hous...
Firstly I don't have a Virgin Media Account, but live in a newish build house that has a Virgin media line running into the house. We have just had a thunderstorm and the service drain out front filled with rain water, and for some reason its got int...
The initial installation date was 1st April 2023, it's now 22nd Aug 2023 and have had 6 installation dates cancelled due to external work not being completed. Whenever I call to check the external work has been completed before the scheduled installa...
Hi all,I know that this costs £25 and I need to call Virgin but I cannot figure out what options I need to press to get through to someone, can anyone help or can a Virgin Media employee on the forums help me with the process?At the moment the cable ...
Hi,I just moved house and these cables are coming out of the wall but only an open reach socket available in the property. I plugged in the router but cannot connect these cables to it. Can anyone recommend an adapter please?
We've previously had our application to have Virgin Broadband installed declined and our house marked as unavailable because the road directly outside our house is a single track and it (presumably) is too expensive to dig up the road and install the...
Hello ! I have submitted a request to switch my current package at [MOD EDIT: Personal info removed] Order reference : [MOD EDIT: Removed] I would like to change from that package MixitTV to MaxitTV before the offer is actually changed. Also can I ...
Our virgin media broadband set up kit has just arrived. We are setting it up but are unsure how to connect it into the broadband. We thought this was the wall socket but the cable doesn't fit. Do we need someone to install one or do we need an adapte...
