QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

External brown box

I need an appointment for someone to come and repair by external brown box, and check the wiring. Recently box the house and the brown box was already damaged. Thinks issues with wiring is keep making my WiFi drop.  Can someone from Virgin contact me...

GavinH2 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Re digging the cable in the garden

Can anyone help?Virgin laid the cable too superficially and with no slack. As a result I cannot bury it into the flower bed against the front garden wall (they just rested it on top of the soil and over the retaining wall onto the gravel path) nor un...

DocNick by Joining in
  • 4 replies
  • 0 kudos

Install Date Keeps Moving

I registered for VM in March and our install date has been moved for the 5th time, this time to the end of May. No one has any answers for me, every time I call they say it's definitely happening on the new date and then it moves again a week before ...