Hi,Could a UK based customer service rep please respond.First my installation date was pushed back 10 days. Then nobody showed up today.My slot was 1pm-6pm. At 7pm I rang customer services and was assured that someone was coming today (so I stayed in...
Hi. I need to get my cable entry point moved as i have had a wardrobe fitted, and now its current position stops the wardrobe door from opening. Hopefully this will be picked up as I can't seem to find anyone to help.Thanks
Good EveningWould it be possible for someone to contact me regarding arranging an engineer visit to move my VM socket about 1m?Thanks, Tom
Hello - I am having Virgin Media installed in a couple of weeks and have a question about the installation. I know that I will need the Virgin Media cable drilled into my home to connect to the wi-fi router. Will the TV box also need a cable running ...
My brown outdoor junction box (Telewest) has been sitting in full sun for over 20 years and has started falling apart. Can it be replaced as the connections are no longer protected. ThanksRob Milton
I purchased a contract beginning of July and had people come out on the 2nd for Install, however they said I needed to get a Wayleave form from my Neighbour before install. This has been done and returned but now they are asking for our landlords per...
I am trying to register online with virgin but I have not yet had an email with an account number or area reference so I cannot sign up yet.How long did you wait before VM emailed your details?
Hi I’ve signed up to broadband and’s haven’t received any confirmation. i did receive the contract via text message but nothing else. Now I don’t know if my order has gone through. regards
Hello,I am the owner of a freehold property where VM services are installed but i personally do not have them. I assume others in the building do. The outside box is in a sorry state with many wires hanging out (some not even connected) and the box i...
Hi I have received my confirmation email and I was meant to have an engineer out to install my broadband today but nobody came out and also on my email there was no account number or area reference on it also. any help would be appreciated.
