Ordered a QuickStart Router on 2/3/24 with the preferred delivery date of 5/3/24. Have heard nothing since receiving the pre-contract documents email, and have no account number to sign in with. Rang 0800 052 1734 to try and cancel the order as I wou...
Hi,Recently had the new hub delivered but wasn’t aware a Virgin wall socket was required prior. Can I get an engineer to come round and install one please?
I am having an absolute nightmare getting my services installed and thought that today was the end of it, it wasn’t.I have waited since May last year to get internet installed in my property and have been rescheduled every 2-3 weeks ever since. Ever...
My address isnt showing on the website to check packages but two numbers on the street are? Virgin dug up around the area and installed cables but still not showing for me. Is there anyway I can get this looked at?
Hi my virgin media outside box was broken and needs to be fixed how can I get help from virginmedia service team?Thanks
Hi.Just a quick question.Trying to set up a TP mesh system and it’s asking for what type of connection I have. The choices areDynamic, Pppoe, static, l2tp, pptp or ds lite.I’ve got the hub in modem mode & im not too tech savvy so don’t really know ho...
Hi there,I signed up to Virgin Media broadband last week, received and set up the provided router.Upon connecting the router to the coaxial cable and power, it eventually switches from a white light to a flashing red light.Logging into the router, I ...
I just joined Virgin Media Broadband on Tuesday 6th of Feb and already really unhappy and frustrated VM customer service and it’s making me question my choice to choose Virgin Media Broadband! Original date of when Technician is due to come out wa...
Good day lads, hope you all get better broadband service from virgin than I do at the moment considering I literally do not and cannot receive it I also hope that the service is worth it because preinstall has been nothing but a nightmare so far. Ha...
 Hi,My outdoor cable box was damaged during a storm a few months ago. I’ve not had a chance to get this resolved until now. How do I go about getting the box replaced? Is this something I pay for? Picture attached, it might even be I need to just rea...
