QuickStart, set up and connections

Stolen Cabinets.

I'm in the NG10 area (Area 30) and around a year ago all the metal cabinets were stolen leaving just cables sprouting out of the ground in the whole area. Are Virgin planning on replacing these cabinets? If so, when?

Awful customer service - installation issues

The customer service that we have received from Virgin media has been appalling.We have been waiting over two months to have our broadband installed. We were told originally we would have Wi-Fi in October, then it moved to November and now the date h...

My flat is not on the Virgin broadband address list however my neighbours are listed.

I would like to switch to virgin media; however, I am unable to find my flat on the address list, I have checked my neighbours who live in adjacent houses on the left and right of my building, and their address comes up in Virgin broadband address li...

Engineer needed

How do I arrange for an engineer to divert an external virgin cable so that building work can be carried. There doesn’t seem to be a way to do this on the VM website or on the phone ? Many thanks.

super hub 5 self installation

Hello thereI'm currently waiting for the delivery of a super hub 5 upgrading from my hub 3 today - will I be able to self install straight away and when will my new pacage be activated. Also I have seen the earlier posts that you can't use your landl...

Instaliation dayes

Could do with help as I cannot get answer anywhere virgin fibre has been installed to our estate, I signed up and was given a date of 6th November , that was then moved to 4th December nobody can answer me as to why ! But even so I recommended to a ...

Resolved! What to do when we move house?

I'm really worried after reading some of the horror stories here...we are moving house, we thought it was going to be further into the future but our buyer wants us to move early December - how will it work? We really can't be without our broadband, ...

Unable to send to Short Code (80011) to register interest

I'm on SMARTY and they don't allow any short code SMS messages.I've had a leaflet through the door and I would like to be able to register my interest and place an order if possible.

Trial Hole

Good afternoon We have been contracted to carry out to trial holes to establish services, and in order to apply for permission with the local council, we need to ensure that you have no objections to the works. The location is: Opp 273-277 Park Lane,...

Virgin Media in my Area

Hi,Virgin is currently installing in my area and the website says it'll be available at my property soon. Does anyone know how long this usually takes or know if I can find out from anyone when the work is due to finish?Thanks

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