It took me ages to find my virgin box which was in the loft. I have had to connect the tv via Wi-Fi as the Ethernet cable will not reach 2 floors down and my phone is stuck in the loft. Can an engineer please move my box to a more convenient place do...
My Self Install Kit Hasnt Arrived !i ordered a self install kit on wednesday was told implicitly it was arriving today , its now 17:21 and i have heard nothing , no delivery tracking , no emails after the pre contract emails and order email , i need ...
Just moved into a new house and received a self install kit from VM. The cable labelled “TV” that runs from the splitter to the Tv box does not fit into the port in back of TiVo box. I think I need a connector adapter. Can someone advise please , i...
Hi my broadband has been off since 3pm Sunday 23/07 the hub is not showing when I search for available networks is there a outage in this area B65
Hello,Please can somebody help me.I originally ordered virgin broadband on the 25th May 23 and was given an installation date of the 7th of June.On the 6th June, I received an email saying that external works were done and installation was on track.....
Hi there, I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue.I’ve just moved into a new flat and obviously made sure that virgin was compatible with the property (which they said it was) before buying it. But on...
Hi , thanks for letting me in this group , I need some help before I have a nervous breakdown . many years ago VM installed 5 cables that go though my front yard wall ( not the wall on my house ) and up at a 45 degree angle into a VM cable box that i...
Hi all,I’ve had a couple of delays to my BB installation, which doesn’t give me much confidence it’ll be sorted on the latest date shared today. Here’s the timeline, please can someone give me some pointers about how best to address this with VM?orde...
I recently had internet installed and had to complain in order to get a Wi-Fi pod as the signal does not reach all areas of the house. I’ve used the Connect App again to scan the rooms that still have poor signal but it will not allow me to order a s...
Hi all,I’ve had tried so many times to connect my hub in the Virgin connect app but had no luck so far.I’ve uninstalled the app multiple times to no avail.is there any thing I can do to get this sorted?Many thanks
