No virgin media wall socket
Heyweve just got the quick start package but aren’t able to find the virgin media wall socket and don’t think we have onehow would we look to getting one installed
Forum Posts
Random Connection Drops.
I appear to be getting random connection drops.Here is the stats from my hub 3.0Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID13870000005.540256 qam3221390000005.638256 qam131470000005.938256 qam241550000...
Forgot superhub password does reset wipe all the settings I made?
Hopefully I will remember the password at some point, but if I have to reset I don't remember if this also wipes all the settings I made like port forwarding etc?
Brown box and green cable
Hi, I recently moved into a maisonette that previously used virgin, I don’t use virgin but it seems whoever has been here previously has but there have been a number of unnecessary wires connected. There are only 2 properties in this building so the ...
Do I need an engineer visit, torn cable
Good evening, I’ve recently had work done in my property and the contractors had removed a box from the wall (see left of picture) and torn the cable along the way, this is coming directly from the virgin media outlet on the wall(see right). I have n...
Both installations done but no service
Interesting one and I need actual human help and not repeated lines from a script reading drone.The external and in house install are both done, drop cable in, line active, engineer telling me that a green light on my router means that there is in fa...
Resolved! Installation appointment disappear
Hi there, I made my 264 MB broadband service appointment on 18/11/2023, and the installation service will be taken on 22/11/2013, but the installation routinely disappears Although I had tried to contact customer service by phone or WhatsApp, it wa...
New Internet power cable
Internet has stopped working, cable doesn't seem secure and no power going to the Internet hub, where can I get a replacement?
Gone Away form received
I have just signed up for Virgin Media broadband and everything was meant to be delivered today but just received a Gone Away email - can you please advise on this?
Rescheduling an engineer
Hello. Virgin wanted me to have an engineer for the phone line to change from normal phone line to the newer way virgin scheduled an engineer for this Thursday however wondering how I can reschedule it as I've got cadent gas doing extensive road work...
