Hi I’m currently getting work done in my garden and the workmen caught the external cable and it has knocked off my internet completely. I have reported it to Virgin but they say they can’t get anyone here for a week. My son is currently doing his G....
It’s a very odd one, but my wife and I have noticed a pattern.I’m on Gig1 and normally get around 900mbps and sometimes more so that is good, but every Thursday morning it’s a lot slower, around the 300mbps mark. On the rare occasion it’ll drop compl...
You'll not get any satisfaction on this forum, as it's user led and the occasional Virginmedia staff have no real authority. You should write (or better still get your solicitor to write) to the registered office. 500 Brook Drive, Reading, RG2 6UU Co...
Hi,I'd like to relocate my router - I understand there is a £25 call out fee, please get in touch!
My order and installation has been cancelled and my address has been marked as non serve. You have just installed new fibre cable in my street but a number of the houses in the street are now having problems with connecting. I have spoken to the cont...
Hi, I am having some building work done, which involves widening our front door - unfortunately, the grey virgin box is on the bit of wall which is going to be knocked out to make the door way wider. It just needs moving by a couple of feet, to be sl...
Hello everyone, I'm looking to disable default parental control for my account. The documentation says that this option can be easily controlled in the app and the website in Account settings section. However, I am unable to see any options apart fro...
Can anyone advise me what to do regarding the VM connect app. Says cannot find the Hub. I've followed all instructions, still not working
Not sure if this is in the right section.Looking at new customer contract, bigger combo volt bundle with m500 upgraded to 1gigWould we get the hub 5 with WiFi 6, or just a hub 4 without wifi6 as not paying the 1gig price, if that makes sense
Good Evening. Bought a new house and noticed there are existing cables for VM BB so placed an online order for BB. This was confirmed as being correct so while waiting for the self install kit to appear, notice an email saying there is a current acti...
