QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Broadband Installation delays

Hi all,I’ve had a couple of delays to my BB installation, which doesn’t give me much confidence it’ll be sorted on the latest date shared today. Here’s the timeline, please can someone give me some pointers about how best to address this with VM?orde...

Ordering 2nd Wi-Fi Pod Error

I recently had internet installed and had to complain in order to get a Wi-Fi pod as the signal does not reach all areas of the house. I’ve used the Connect App again to scan the rooms that still have poor signal but it will not allow me to order a s...


Move access point

Current position is located in the bottom left corner of living room, we are getting some cupboards put in that would obscure the access point, so need it relocating. From previous forums cost is £25.00. I would like to book an engineer to carry out ...

Cvjckc by Joining in
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Brown Box Repair

Hi,Can anyone advise the best way to go about getting the brown box repaired outside my house. The cover won’t stay on. I’ve tried to put black tape over the cover but it won’t stay closed, so the wires are all exposed.Thanks 

Trouble setting up

Hi there, just wondering if anyone can help with my small issue. The problem is that I have ordered a hub 3 a few days ago it’s come yesterday, I’ve followed all the instructions on how to set it up correctly except one. This being the landline wire....

Resolved! Avoid. Nothing but hassle.

Just a warning to anyone else. In my opinion and experience, Virgin Media has attempted to mislead me and not follow through with actions they promised. For example; the sales agent offering me Stream for free...then not applying a credit for it and ...

Green flash and DS scanning

Hi guys, would like to seek help for my new hub5 not functioning.I got my new hub 5 at 5th and managed to install it at that day. The light went normal at first, solid white, then flashing white, and then it turned flashing green. I googled the meani...

Cjem by Joining in
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