QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Hub Has Not Arrived

I upgraded my M125 package to the M250, was told to expect the new Hub to be delivered on the 9th of June and it was to be delivered by Yodel. It is now the 10th of June and I have still not received my delivery nor a confirmation text to confirm it ...

MightyJo by Tuning in
  • 6 replies
  • 0 kudos

Start up kit never arrived...

Hi,I was due to receive my start up kit on the 8th April - I booked a day off work especially for the delivery. About 3pm that day no sign of the delivery from Yodel - I then contacted Yodel who informed me give it till 6pm and if it hadn't arrived t...

S1976 by Tuning in
  • 7 replies
  • 0 kudos

Flashing red light on router

I have turned off the router multiple times and made sure that all the leads are secure and the red light still flashes when the router is turned on. Also tried to reset the router but the problem still persists! Any help would be appreciated. 

Ror879 by Joining in
  • 1 replies
  • 0 kudos


I ordered Quick start as VM told me clearly in the website that VM is available at the property. However, I don't see any VM wall socket. I tried to cancel my delivery by opting Technician setup. It was confirmed by customer support that delivery was...

RPrabhu by Joining in
  • 1 replies
  • 0 kudos

Moving House - VM CS unresponsive

Hi all,I’m moving house in about 5-6 months and the property doesn’t have virgin media. I really want to bring my services with me however I’m having a really difficult time getting this to happen.So far I have called customer services and chosen the...

mupet0000 by On our wavelength
  • 16 replies
  • 0 kudos

Resolved! Help with Relocating a Router

Hello,Please could someone get in touch to arrange an engineer visit? I need to relocate the Hub 3 router from upstairs to downstairs (I believe there was originally an entry point downstairs but I couldn't find it).I'm aware there's a charge (£25 la...

Cancel my broadband

I had my broadband delivered ect there is no virgin master socket in my home I’ve tried to call virgin several times to get a engineer to come and fit one haven’t had any luck. Does any one know how I can cancel my broadband? I don’t want to be bille...

No virgin

Hi I have no virgin wall connector , been try for 2 weeks now to talk to someone , and getting no where money going to be going out of my bank soon and not been able to even set it up .