Hi Beth_G, I also filled in that form and have not heard anything back since, even though I was told it would only take 10 days to get a call back.

Intermittent Broadband For almost 1 month

Since July 13th, my home and business broadband has been terrible. Speeds have been very slow. Every day it goes down for about 5hrs and then comes back again. I have had 4 engineers attend my property, checked all my equipment which is fine, and all...

Neighbour 2 doors down can get VM Cable broadband but my house not listed

I really would love to have cable internet and so went through the availability checker only to find my house is not listed. Hardly any on my street are but a house two doors down is listed. Why is this? I submitted the request info button to registe...

Relocate aerial

hi how do arrange to get my aerial relocated?   [MOD EDIT: Subject title changed for clarity]

Address Checker shows availability but not access point on street

I'm looking to order Virgin Media broadband, and our street is cabled (around 100 or more houses) and have little virgin media covers outside each property, apart from a few houses at the begging of our road on one side which includes us.Using the av...

Pod Issues

Hi, can anyone explain why I only get one device connecting to my pod (which is a mobile).  I've placed the pod in the next room to the hub. My sons room is directly above the room with the pod in but his pc only picks up the poor hub signal. He need...

Gig1 slow speeds

Good morning just upgraded to gig1 at the beginning of the year and I’ve had trouble with it since being installed so you can imagine the calls I’ve been doing to virgin so from day one I’ve been having speed issues so I rang customer service and the...

So impressed with Hub 5

Hi, long standing customer here. Recently renewed contract and added TV in to my package, had only had broadband prior to this. Only two of us in the house, heavy usage streaming wise, but only on main TV (mostly). Had hub 4 for 18 months or so, but ...

HUB 5 not appearing, still connected to old wifi

We recently replaced our Hub 3 with a Hub 5 and it's been an hour since I unplugged the Hub 3 but for some reason my new wifi address won't appear, and I can still connect to the old wifi. I turned off the pods in our house just in case they were int...