Hello, I have m125 package and I would like to relocate router in my home, because it´s currently located in private tenants room and I dont have access to it, does anyone have useful number or email address I could contact, because Im running circle...
Order need package on the 27th estimated delivery was 30thStill not received confirmation delivery.
This is an entertaining read - please enjoy at my expense. I have not referred to the 20+ calls below as I have lost a detailed audit trail in between being passed around different teams like a hot potato. 30 August - order Virgin Ultimate Volt Bu...
My hub arrived for self installation today and whilst I do appear to be receiving wifi in the same room, I’m unable to use VM Connect as it repeatedly tells me to install my hub and when I say I already have it says it’s not compatible. The only ligh...
I have the same problem. No Virgin media box, just some cables and an open reach port on the wall. Please help
I received my quick start kit on Friday. The irony of the name...'quick start'. It wasn't quick and it didn't start. I'm waiting for an engineer to attend on Wednesday afternoon. Ten minutes after my 'quick start' kit' had arrived, I received an ema...
Am finally a homeowner after many years and I am having a real headache trying to get internet installed. When Virgin Media turned up they were really confused (but friendly and helpful), as there was a VM box with no cables in it on the property. Th...
Hi,Have signed a broadband fibre contract recently. Have contacted virgin to lower package speed but never received a new contract in my inbox. Any way I can check this change has gone through (service will be installed mid December)?Thanks
Hi, I’m moving to a new place and I’m unsure whether I need to book an engineer for the connection or if I’m able to reconnect it myself.I’ve dropped a picture below of the existing set up in the house.if anyone has any ideas it would be much appreci...
