account mistake

[bell5960]

Hi

my account went live around 3 weeks ago and I then went to register for my virgin media to check my account I made a typing mistake when registering and since then have not been able to register with my correct details 

Thanks

[MOD EDIT: Subject title changed for clarity]

[Ashleigh_C]

Hi there @bell5960

Thank you so much for your post and welcome to our community forums! It's great to have you on the team! 

I'm so sorry to hear that this has happened! Can I ask what detail you have made a mistake with?

Was this the email address? 

Thank you. 

[bell5960]

thanks for the reply yes it was the email

[Reece_MH]

Thank you so much for confirming that.
I've taken a look into this for you, and it's something we can definitely help you get sorted. I just need to get a little bit more information from you, so I'm going to pop over a quick private message.
In the top right corner of our forums, you'll see a purple envelope. Please click this and you should see a message from me - once you've popped me a message back, I'll be able to get things sorted for you 🙂
Cheers,