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Checked back all day and night no updates. Contacted them via the chat and got lied too. Said it would be delivered Saturday. Have just checked trcking again:
Dixit: Alistair I am so sorry to see that the hub was not delivered and you have applied to disconnect the account. May I know how can I help you today? 17:07, Nov 24 You: well i am getting no repsonse on the forums so am looking for a conclusion one way or another 17:08, Nov 24 You: have you read the forum posts? 17:08, Nov 24 Dixit: Alistair I am so sorry I am unable to read the forum as we are restricted from accessing any link. 17:09, Nov 24 You: do you want acopy and paste of the transcripts for monday and tuesday then? 17:09, Nov 24 You: if you don't have them there? 17:10, Nov 24 Dixit: Alistair No I have the details on the account notes. May I know what resolution you are looking for so I can get it Immediately. 17:12, Nov 24 You: well what I have wanted all along a hub that will let me use 1gig as promised but if this can't be finalised today, I am on a 10 minute break just now at work. Then you close my account 17:16, Nov 24 Dixit: Alistair I am so sorry but to order the hub 4 we will need to cancel the disconnection request. So Would you like to go ahead and cancel it? 17:16, Nov 24 You: if it can be done now yes 17:20, Nov 24 Dixit: Alistair Okay so I will now connect you to the Customer relations team and they will cancel the disconnection request and then get you connected to the care team who will order the Hub 4 for you. 17:20, Nov 24 You: please don't use YODEL 17:21, Nov 24 You: sorry ,my break is up I need to go back to work now 17:22, Nov 24 You: see this is what I mean I spent 5 hrs on this chat yesterday and it looks like I am getting the same thing again today. 17:22, Nov 24 Dixit: Alistair Not to worry I will leave a clear note on the account and then give a direct calling number to use so we will be able to do it once our free. will this be okay? 17:23, Nov 24 You: someone needs to phone me not the other way round 17:23, Nov 24 You: I will be at home tomorrow until 12:00 hrs 17:23, Nov 24 You: i have to go now bye
Alistair Skakles Unsure + Account Holder: look at this 8:23, Nov 25 Alistair Skakles Unsure + Account Holder: they didn't even attempt a first delivery 8:24, Nov 25 Alistair Skakles Unsure + Account Holder: I sat in ALL weekend 8:24, Nov 25 Alistair Skakles Unsure + Account Holder: i didn't make those changes 8:24, Nov 25 Lisa: I can see that and I will feed that back to Yodel but I can not order a new one. 8:25, Nov 25 Alistair Skakles Unsure + Account Holder: OK find enough 8:25, Nov 25 Alistair Skakles Unsure + Account Holder: leave cancellation in place 8:25, Nov 25 Alistair Skakles Unsure + Account Holder: please put me through to that dept and I will finalise my cancellation 8:26, Nov 25 Lisa: It is already booked on for you. 8:26, Nov 25 Alistair Skakles Unsure + Account Holder: good 8:26, Nov 25 Alistair Skakles Unsure + Account Holder: do you want the HH3 back? 8:27, Nov 25 Lisa: We will send packaging for that to be returned. 8:29, Nov 25 Alistair Skakles Unsure + Account Holder: you do realise that HH4 could be getting delivered anywhere? 8:29, Nov 25 Lisa: I am getting it looked in to with Yodel. 8:32, Nov 25 Alistair Skakles Unsure + Account Holder: I am on chat to them too as I don't want VM holding me responsible 8:33, Nov 25 Alistair Skakles Unsure + Account Holder: Can someone email confirmation of my cancellation request and when my BB will cease with VM please? 8:34, Nov 25 Lisa: There will be an email sent with the cancellation notice, it will go off on 23/12/21. 8:34, Nov 25 Alistair Skakles Unsure + Account Holder: ? 8:34, Nov 25 Alistair Skakles Unsure + Account Holder: 1 months notice 8:35, Nov 25 Lisa: Yes. 8:35, Nov 25 Alistair Skakles Unsure + Account Holder: so the BB goes off then when do I get the email? 8:36, Nov 25 Alistair Skakles Unsure + Account Holder: ManishK08:35:01 Thank you for your patience. Let me process a return on the parcel so that it returns back to the seller. 8:37, Nov 25 Alistair Skakles Unsure + Account Holder: from Yodel
11/25/21, 8:46 AM
10/10
8:37, Nov 25 Lisa: Ok. 8:39, Nov 25 Alistair Skakles Unsure + Account Holder: So I raised a complaint Monday and had to subsequently raise new ones aech day as I was never given a reference on the chats, I have kept transcripts as there is nothing indicating compalints in my account. Why is that? 8:40, Nov 25 Alistair Skakles Unsure + Account Holder: ManishK08:40:12 Thank you for your patience. I have processed a return on the parcel. And I request you to get in touch with the seller for the further steps against your parcel 8:45, Nov 25 Lisa: I can see that dissatisfaction was logged on the account and a disconnection was processed as a result of this. 8:46, Nov 25 Alistair Skakles Unsure + Account Holder: OK, thanks I think that us done then bye
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So you know, the description and serial number of the kit we need back are:
It generally takes 2 weeks to get the packaging to you, we will contact you again byemailto make sure it's arrived. If it hasn't, we'll send another one over to you as soon as we can.
We can see that a member of the Forum Team offered sent you a Private Message previously offering assistance with this, did you respond to that message at all AlistairS?
Thanks for getting back to us and apologies for all the issues you've faced.
Your returns pack will be set to be sent out at the point of disconnection.
Let us know whether there's any issues with that and we'll sort it for you, I can appreciate your frustration through this whole time, I can raise a complaint for you over PM if you would like to?
