Yodel gave me a 2 hour window this morning between 3:30-5:30 for delivery of my quick start setup, I sat downstairs the entire time and nobody knocked on the door. Then I check the tracking around 4:30 and it says delivery was attempted and a card left. Nobody knocked on the door and there was no card. I received a delivery from Currys today without problem.
I booked the day off work today so I would in when this arrives and it was a complete waste of time. The driver clearly couldn't be bothered or went to the wrong address. Please stop using this awful company to deliver your equipment. Now I suppose I have to wait around tomorrow on the off chance they actually attempt delivery this time. I wouldn't know because the tracking says nothing and they didn't leave a card.
If someone from VM could sort this out for me that would be great.
I am sorry to see what has happened with your delivery here - as you can appreciate that we're limited as to what we can do when it comes down to a re-scheduled delivery. In the times we would communicate with Yodel, it would be on the reasons of a missing parcel, a continued failed delivery, confirmation of delivery but haven't received anything.
I don't think there is any good courier in England with good reputation.
Yodel - Terrible delivery drivers.
Hermes/Evri - Parcels go missing.
DPD - Expensive for no reason.
DHL - Expensive with terrible service.
Royal Mail - The only really good one with some good prices.
Companies opt for Yodel and Evri because they will probably be paying 10p a label, especially larger companies that ship massive volumes such as Virgin. In reality, the company who are using these terrible couriers probably pay more out more for compensation.