Wrong address when ordering

[Redeye85]

Hi there,

As the title says, I put the wrong address when ordering broadband yesterday. I have been trying to contact VM with some difficulty to correct this. To be clear I ordered to the wrong flat number, I’m next door. Can anyone here advice if this will slow things down getting connected. Or will it just be a case of VM updating to the correct flat number of I can contact them. There’s so many ways to to contact and I feel like I’m going round in circles. Many thanks for any help. 

[newapollo · Accepted solution]

Hi @Redeye85 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

[Redeye85]

Hi there, thanks for your response. This was the correct way to get this sorted. I spoke to pre installs and they sorted every thing out. 

[newapollo]

Hi again @Redeye85 

That's brilliant. Thanks for updating the thread.

Stay safe and take care.

[Gareth_L]

Hello Redeye85.

Thanks for your post.

Great news to hear we have been able to sort the address out for you.

Can you please keep us in the loop regarding how the services are after installation.

Gareth_L