Wrong AC adapter sent for HUB-4

[johnson236]

Hey, I've ordered the self-setup kit and they've sent a wrong AC adapter that doesn't fit in the hub 4 plug socket. I cannot seem to speak to someone directly.

[用心棒 · Accepted solution]

Issue has been flagged to the forum team who are best placed to help however be aware it can take them a few hours / days to respond. In the meantime consider positing an image of the supplied adapter and its connector here.

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[johnson236]

I have managed to get it touch with a real person from VM. A technician is coming round to sort it out.

If you’re finding it hard to speak to someone do this.

call 03454541111, get up to the option that says type in your VM number or account number, DO NOT ENTER NUMBER, leave it running a few times until you get a different set of options that will take you directly to a person.

[Ayisha_B]

Hi @johnson236,

A warm welcome to our Community Forums and thanks for your post. 

I am so sorry to hear you were sent the wrong adapter but glad to hear that you have been able to speak with the team now and a technician appointment has been booked for you 🙂

Let us know how the visit goes and have a great weekend!